Technical Account Manager

4 weeks ago

Sunnyvale, United States Alibaba Cloud Full time

As a Technical Account Manager (TAM), you will serve as a pivotal customer service interface, dedicated to ensuring the stability and growth of our clients’ cloud-business operations. Your role will involve working closely with the Alibaba Cloud Americas team to prioritize and address customer requests, issues, and feature enhancements promptly.


Standardized Operations:

- Ensure the stability and security of customer cloud platforms through comprehensive risk governance, timely product updates, upgrades, and efficient emergency fault response.

- Optimize cloud resources and performance, enhancing cloud operational efficiency and customer satisfaction.

- Advocate for continuous product operation improvements, simplifying cloud management and empowering customers with sustainable cloud platform maintenance capabilities.


Cloud Migration Support:

- Guide customers through their cloud migration journey, leveraging our expertise in application and big data architecture, database localization, performance tuning, data governance, and platform construction.

- Offer industry-specific best practices and solutions to maximize cloud utilization.


Cloud Optimization (Public Cloud):

- Develop and refine system architectures, ensuring business continuity, disaster recovery capabilities, system monitoring, and regular recovery drills for optimal stability and reliability.

- Adopt intelligent monitoring and alerting to boost business efficiency and user experience.


Standardized Technical Operations:

- Provide end-to-end cloud technology support, including cost optimization, maturity assessments, compliance, security enhancements, and consulting services to fortify customers' cloud operations.


Expert Services:

- Deliver best practices, solution consulting, and services tailored to Alibaba Cloud’s intelligent products.

- Assist customers in enhancing their cloud product operations and usage proficiency, supporting successful cloud migrations with effective tools and strategies.


Requirements:

- Over 5 years of experience in solution development, architectural design, server-side development, and operational tasks for large-scale internet or financial applications or within enterprise groups.


- Solid technical expertise in large-scale application development or operations with cloud product foundations.


- Proficiency in technical domains such as cloud-native technologies, big data, databases, networking, middleware, and the architecture of main business line products.


- Capability to understand and design cross-product system architectures and effectively solve related issues.


- Ability to recognize customer categories and maintain tailored communication and problem resolution strategies, ensuring satisfaction at all levels, including senior management.


- Strong operational management skills, focusing on system optimization to maximize cloud platform stability and efficiency.


- Competence in coordinating both internal and external stakeholders, managing customer or complex internal projects, adhering to SLAs, and achieving high satisfaction.


- Systematic and comprehensive solution design and architectural skills catered to complex technical environments.


- Excellence in decomposing complex technical issues into actionable solutions and system architecture designs for single-product technical scenarios.


- Expertise in applying practical cases and custom optimization solutions for customer-specific business scenarios, such as high availability.


The TAM we are looking for will create a communicative environment, excelling in distilling communication points, effective listening, and clear expression of ideas. With a dynamic service-oriented mindset, you're committed to seeing customer issues through to resolution. If you have a blend of technical proficiency, customer-facing experience, and the drive to deliver exceptional solutions, we want you on our team.


The base pay range for this position at commencement of employment is expected to be between $133,000/year and $220,000/year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

  • Technical Account Manager

    3 months ago

    Sunnyvale, United States Alibaba Cloud Full time

    As a Technical Account Manager (TAM), you will serve as a pivotal customer service interface, dedicated to ensuring the stability and growth of our clients’ cloud-business operations. Your role will involve working closely with the Alibaba Cloud Americas team to prioritize and address customer requests, issues, and feature enhancements...

  • Senior Manager Technical Accounting Advisory

    4 months ago

    Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionJob DescriptionPrimary Function of PositionThe Senior Manager, Technical Accounting Advisory & Policies plays a critical role in achieving our overall goal of delivering world-class financial reporting. This highly visible role frequently interacts with executive management as part of providing technical accounting advice.This role offers a...

  • Senior Manager Technical Accounting Advisory

    4 months ago

    Sunnyvale, United States Intuitive Surgical Full time

    Job DescriptionJob DescriptionPrimary Function of PositionThe Senior Manager, Technical Accounting Advisory & Policies plays a critical role in achieving our overall goal of delivering world-class financial reporting. This highly visible role frequently interacts with executive management as part of providing technical accounting advice.This role offers a...

  • Technical Program Manager

    4 days ago

    Sunnyvale, California, United States Technical Concept GmbH Full time

    Job SummaryWe are seeking a highly skilled Technical Program Manager to join our team at Technical Concept GmbH. As a key member of our Silicon Development team, you will play a critical role in defining, implementing, and delivering complex programs.Key ResponsibilitiesDeliver programs within scope, quality, time, and budget constraints, considering...

  • Cloud Technical Account Manager, Strategic Industries

    5 days ago

    Sunnyvale, California, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Cloud Technical Account Manager to join our team at Amazon. As a Cloud Technical Account Manager, you will be responsible for driving revenue, adoption, and growth from large and fast-growing small- and mid-market accounts to enterprise-level customers.Key ResponsibilitiesDevelop and execute strategies to drive...

  • Sr. Cloud Technical Account Manager, Facebook

    1 month ago

    Sunnyvale, California, United States Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

  • Account Manager, Sr Account Manager

    2 months ago

    Sunnyvale, United States ASE US Inc Full time

    Job DescriptionJob DescriptionReq. # 467SUMMARY:As an Account Manager, you will support the Sales Manager in account development. You will also take ownership of the customer revenue pipeline with deep understanding of customer business. In addition, you will coordinate technical support to develop specific account strategies with direct factory interface.As...

  • Technical Product Program Manager

    2 weeks ago

    Sunnyvale, California, United States META Full time

    Join the Meta Team as a Technical Product Program ManagerThe Meta Technical Product Program Management (TPM) community is at the forefront of developing innovative technologies that connect individuals and businesses on a global scale. As a Product TPM, you will operate at the intersection of technical execution and strategic business initiatives,...

  • Account Manager/ Sr. Account Manager

    3 months ago

    Sunnyvale, United States ASE Global Full time

    SUMMARY: As an Account Manager/Sr. Account Manager, you’ll support the Sr Sales Manager/Sales Manager/Sr Account Manager in account development. You’ll also take ownership of the customer revenue pipeline with deep understanding of customer business. In addition, you’ll coordinate technical support to develop specific account strategies with direct...

  • Account Manager/ Sr. Account Manager

    3 months ago

    Sunnyvale, United States ASE Global Full time

    SUMMARY: As an Account Manager/Sr. Account Manager, you’ll support the Sr Sales Manager/Sales Manager/Sr Account Manager in account development. You’ll also take ownership of the customer revenue pipeline with deep understanding of customer business. In addition, you’ll coordinate technical support to develop specific account strategies with direct...

  • Senior Technical Program Manager

    2 weeks ago

    Sunnyvale, California, United States Walmart Full time

    Position Overview:Walmart Global Tech is on the lookout for a talented and seasoned Senior Technical Program Manager to enhance our dynamic team. In this pivotal role, you will take charge of orchestrating and overseeing the execution of extensive, cross-functional initiatives within a diverse environment. If you are passionate about tackling intricate...

  • Technical Project Manager

    4 weeks ago

    Sunnyvale, California, United States Hogarth Full time

    Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across...

  • Senior Technical Program Manager

    5 days ago

    Sunnyvale, California, United States Walmart Canada Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Technical Program Manager to join our team at Walmart Canada. In this role, you will be responsible for coordinating and managing the development of large-scale, cross-functional projects in a multi-disciplinary environment.Key ResponsibilitiesManage large software development programs,...

  • Technical Program Manager

    1 week ago

    Sunnyvale, United States Flexton Inc. Full time

    Job Title: Technical Program ManagerLocation: Sunnyvale, CA or Bentonville, AR Type: Contract to HirePosition Overview:We are seeking a highly skilled Technical Program Manager to oversee and drive the success of three pivotal projects: Catalogue, Location, and Supplier. In this role, you will be responsible for managing and executing complex programs from...

  • Technical Program Manager

    1 week ago

    Sunnyvale, United States Flexton Inc. Full time

    Job Title: Technical Program ManagerLocation: Sunnyvale, CA or Bentonville, AR Type: Contract to HirePosition Overview:We are seeking a highly skilled Technical Program Manager to oversee and drive the success of three pivotal projects: Catalogue, Location, and Supplier. In this role, you will be responsible for managing and executing complex programs from...

  • Executive Sales Account Manager

    3 weeks ago

    Sunnyvale, United States Synopsys Inc Full time

    Alternate Job Titles:Senior EDA Sales ManagerKey Account ExecutivePrincipal Sales Account ManagerWe Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering...

  • Executive Sales Account Manager

    3 weeks ago

    Sunnyvale, United States Synopsys Inc Full time

    Alternate Job Titles:Senior EDA Sales ManagerKey Account ExecutivePrincipal Sales Account ManagerWe Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering...

  • Technical Project Manager

    2 months ago

    Sunnyvale, United States SIS Full time

    Technical Project ManagerSIS - Sunnyvale, CAType: W2 Inc Description:Technical Project ManagerLocation: Austin, TXDuration: 12 mo++RESPONSIBILITIES :Development and management of Product BacklogsWriting functional specifications to direct coding development and unit testingRelease schedule development and managementManagement of QA and regression testing...

  • Senior Technical Program Manager

    1 week ago

    Sunnyvale, California, United States Walmart Full time

    Position Overview:Walmart Global Tech is on the lookout for a seasoned Senior Technical Program Manager to enhance our dynamic team. In this pivotal role, you will be tasked with orchestrating and overseeing the execution of extensive, cross-functional initiatives within a diverse environment. If you excel at tackling intricate technical challenges and...

  • Technical Project Manager

    1 month ago

    Sunnyvale, United States Hogarth Worldwide Full time

    Job DescriptionJob DescriptionHogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant,...