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Customer Service Manager

4 months ago

Vincennes, United States Five Star Recruiting and Staffing Full time

Job Title: Customer Service Manager

Location: Vincennes, IN

Job Summary:

The Customer Service Manager will be responsible for managing customer orders, overseeing delivery logistics, and handling customer inquiries. This role involves supporting end-users and dealers, processing invoices, and contributing to departmental improvements.

Key Responsibilities:

  • Manage orders from e-commerce and dealer channels, ensuring accuracy.
  • Handle incoming calls about order status and delivery, and forward technical queries.
  • Process invoices, ensuring order accuracy.
  • Cross-train to back up other positions.
  • Review data and suggest improvements to enhance customer value.
  • Perform other duties as assigned.

Qualifications:

  • Education: Bachelor’s Degree in related field; will consider combination of coursework and experience
  • Experience: 2-3+ years of related customer service experience within a manufacturing environment
  • Functional Skills: Solid understanding of multi-level bills of materials and the logistics process; Previous experience with freight logistics; extremely detail-oriented, ability to set priorities and balance multiple tasks; accurate with large amounts of data/work; solid ability to problem solve and work collaboratively with others to ensure orders are accurate and processed timely
  • Technology Aptitude/Skills: Proficient with MS Office; Previous ERP experience required; Oracle experience highly preferred; Strong technical aptitude