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Customer Support Engineer
1 month ago
Customer Support Engineer
BCforward is currently seeking a highly motivated Customer Support Engineer for an opportunity in Santa Clara, CA remote
Position Title: Customer Support Engineer
Location: Santa Clara, Remote
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6 months contract
Job Type: [FULL TIME (>=40 HRS WEEKLY)/ [CONTRACT], [ON-SITE]
Pay Range: [$50/hr] - [$52/hr]
Responsibilities:
Take ownership of customer support cases, see problems through to resolution and escalate irregular events
Research, diagnose, troubleshoot and identify solutions to resolve customer support cases
Evaluate and prioritize customer support cases
Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings
Act as a consultant and offers solutions for customers' problems both with the product and the Data science field
Guide, demo and educate customers through technical recommendations during onboarding and on-going operations
Learn AI Studio product in-depth and help customers and data scientists do the same.
Work with all internal groups, including support, sales, engineering, product management, and consulting
Qualifications and Experience:
Great interpersonal and communication skills, with high proficiency of verbal and writing skills in English
Strong technical skills with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause
Experience with Linux / Unix OS skills - A must
Understanding / experience with cloud technologies (AWS, Google Cloud, Azure, etc.) and tools such as docker and Kubernetes
Experience with machine learning, data science or data engineering - a bonus
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 225346 when responding to this ad.
