Customer Support Engineer

1 week ago


Santa Clara, California, United States Intevac Full time
Job Overview

Intevac is on the lookout for a dedicated Field Service Engineer. This role requires a proactive approach, exceptional customer service abilities, and a solid understanding of semiconductor technology. Below are the details of the position:

Position Summary:
The Field Service Engineer will provide onsite assistance to clients for the installation, warranty service, and maintenance of Thin Film process systems. Responsibilities include coordinating with product engineering for assembly, testing, and performance validation, as well as troubleshooting and ensuring the quality of equipment. The engineer will also instruct and train customers on the operation and upkeep of Intevac production systems, applying Best Known Methods to enhance equipment performance. Acting as the technical liaison for warranty and production maintenance support, the engineer will address system troubleshooting, spare part replacement, performance testing, and maintenance services. Understanding and communicating customer needs to the relevant departments (Customer Satisfaction, Engineering, or Sales) is essential for resolving issues. Candidates should have direct experience in equipment installation and maintenance support.


Essential Qualifications:
- Proven ability to maintain strong customer relationships through effective communication skills.
- Demonstrated technical leadership capabilities.
- Track record of achieving high levels of customer satisfaction.
- Proficient in using hand tools, meters, scopes, and other specialized equipment.
- Required education includes ASEET or equivalent with 5-7 years of electro-mechanical experience, or BSEET or equivalent with 4-6 years of electro-mechanical experience. A minimum of 3 years in the semiconductor or a related industry is necessary, including at least 1 year of experience with Capital Semiconductor equipment or similar machinery. A valid driver's license and passport are required, along with a willingness to travel internationally. Flexibility to work shifts, overtime, on-call, and during holidays is expected to meet company goals.


Preferred Qualifications:
- Advanced technical communication skills.
- Insight into customer processes and requirements.
- Proven ability to manage challenging accounts and foster superior customer relations through exceptional communication skills.
- Familiarity with vacuum systems utilizing cryogenic and turbo molecular technologies.


Compensation is $90-105K

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