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Engineer: Customer Support

3 months ago

Santa Clara, United States eTeam Full time
AI Support Engineer/Customer Support - III
Santa Clara, CA (100% remote)
16 Months

Laptop will be issued

Client AI Studio is transforming AI and data science with a code-first platform helping the world's largest companies scale their machine learning with an unparalleled end-to-end solution.
We are looking for AI Support Engineers with a broad range of technical skills, product orientation and great communication and user support services abilities.

Responsibilities:

Take ownership of customer support cases, see problems through to resolution and escalate irregular events
Research, diagnose, troubleshoot and identify solutions to resolve customer support cases
Evaluate and prioritize customer support cases
Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings
Act as a consultant and offers solutions for customers' problems both with the product and the Data science field
Guide, demo and educate customers through technical recommendations during onboarding and on-going operations
Learn AI Studio product in-depth and help customers and data scientists do the same.
Work with all internal groups, including support, sales, engineering, product management, and consulting

Qualifications and Experience:
Great interpersonal and communication skills, with high proficiency of verbal and writing skills in English
Strong technical skills with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause
Experience with Linux / Unix OS skills - A must
Understanding / experience with cloud technologies (AWS, Google Cloud, Azure, etc.) and tools such as docker and Kubernetes
Experience with machine learning, data science or data engineering - a bonus