Onsite Support Engineer

2 weeks ago


Santa Clara, California, United States Intevac Full time
Job Overview

Intevac is seeking a dedicated Field Service Engineer to join our team. This role requires a proactive approach and exceptional customer service skills, coupled with a solid understanding of semiconductor technology. Below are the key aspects of the position:

Position Summary:
The Field Service Engineer will provide on-site assistance to clients for the installation, warranty services, and maintenance of Thin Film process systems. This role involves coordinating with product engineering teams for assembly, testing, and performance validation, as well as troubleshooting and ensuring the quality of equipment. The engineer will also train customers on the operation and upkeep of Intevac production systems, sharing Best Known Methods to enhance equipment performance. Acting as a liaison for technical issues, the engineer will support warranty and production maintenance, addressing system troubleshooting, spare part replacements, and performance evaluations. A strong background in equipment installation and maintenance is essential.


Essential Qualifications:
The ideal candidate will demonstrate strong communication skills to foster positive customer relationships and provide technical guidance. Key qualifications include:
- Proficiency in using hand tools, meters, scopes, and other specialized equipment.
- ASEET or equivalent with 5-7 years of electro-mechanical experience, or BSEET or equivalent with 4-6 years of experience.
- Minimum of 3 years in the semiconductor industry or a related field, with at least 1 year of experience on Capital Semiconductor equipment or similar machinery.
- A valid driver's license and passport are required, along with a willingness to travel internationally. Flexibility to work various shifts, including overtime and holidays, is necessary to meet company goals.


Desirable Skills:
- Advanced technical communication abilities.
- Insight into customer processes and requirements.
- Proven track record in managing challenging accounts and delivering exceptional customer service through refined communication skills.
- Familiarity with vacuum systems employing cryogenic and turbo molecular technologies.

Compensation: $90-105K

Job Posted by ApplicantPro

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