End User Support Specialist
3 weeks ago
Position: EUC Architect
Location: Emeryville, CA, Onsite
Duration: Long Term Contract or Full-Time
Position Summary: We are seeking an experienced End User Computing (EUC) Engineer to join our team. The EUC Engineer will be responsible for designing, implementing, and managing end user computing infrastructure, ensuring a secure and productive environment. This role reports to the Head of IT Operations & Security.
Key Responsibilities:
- Design and manage EUC solutions, including desktops, laptops, mobile devices, VDI, and applications.
- Deploy and configure operating systems (Windows, macOS), and maintain system images.
- Automate deployment, configuration, and management tasks using PowerShell.
- Implement security measures for end user devices and ensure regulatory compliance.
- Provide technical support, troubleshoot issues, and optimize system performance.
- Develop documentation, user guides, and training materials.
- Collaborate with IT teams and communicate with stakeholders to assess needs and recommend solutions.
Qualifications:
- 7+ years as an EUC Engineer in regulated, multi-vendor environments (e.g., financial, pharmaceutical).
- 5+ years in desktop/server OS management, application patching, and packaging (Intune, SCCM).
- 6+ years managing VDI, MDM, and endpoint protection systems.
- Experience with automation (PowerShell), Windows Enterprise, biopharmaceutical environments, and large-scale (300+ nodes) support.
- Proficiency in Intune, M365, Citrix, VDI, SCCM, Jamf, and application packaging.
- Strong analytical, problem-solving, and communication skills.
Desired Skills:
- Ability to multi-task and adapt in a fast-paced environment.
- Experience with SOX, 21CFR11 compliance, and regulated networking environments.
- Knowledge of Windows 11 migration, data loss prevention, and malware protection (HIPAA).
Education:
- Industry-recognized technical education and certifications.
Work Environment:
- Office environment with daily onsite presence required.
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