WHO WE ARE:

Infracore is growing and looking for an IT Specialist to join our team of elite IT professionals.

Founded in 2003, Infracore takes a high-touch approach to providing end-to-end IT infrastructure support, systems management, network design and security, desktop support, and strategic decision guidance for mid-size, technology-centric companies.

We believe in fostering an employee-centered culture through collaboration and providing opportunities, training, and resources for employees to become their most successful self. We stand for each others success with core values based on Integrity, Commitment, and Trust.

Key Responsibilities:

• Contribute to enterprise IT initiatives and business-critical IT projects.
• Partner with front line service staff to support service desk escalations and be client interfacing.
• Play a significant role in administration of back-end IT systems.
• Take ownership of the maintenance of key systems, client backup infrastructure and backup processes and client systems monitoring infrastructure under the direction of IT Manager/Director:
• Maintenance key systems on a daily, weekly, monthly, quarterly (DWMQ) maintenance plan for the client. Maintenance tasks may include upgrading and patching hypervisors, virtual servers, cloud servers (AWS or Azure)
• Test restores on a weekly, monthly and quarterly basis. Documents any issues with the process, informs their manager and ensures issues are resolved quickly to ensure the integrity of clients backup system
• Ensure business-critical systems are monitored and that alerting is configured to notify personnel of potential issues with systems.
• Identify and resolve gaps in documentation, including IT processes, configurations, checklists and diagrams.
• Make modifications to existing PowerShell scripts, for example, adding a different license type to an employee onboarding PowerShell script, or replacing one function/API call with an updated one.
• Identifies ways to improve department efficiency through creative ideas and solutions to further scripting and automation of common tasks, recommending tools to improve efficiency and removing redundant steps from an existing process.
• Manage Active Directory users, groups and GPOs.
• Manage (service settings, service policies) at least two components of the Microsoft 365 ecosystem including Exchange Online, Teams, SharePoint and OneDrive.
• Manage a small (< 10 VM) virtualized server environment on VMWare or Hyper-V, including deploying VMs, configuring networking, security, backups, managing snapshots and patching
• Manage enterprise backup solutions including Veeam and Azure Backup, including creating and editing jobs, monitoring jobs, troubleshooting failed backups and performing test restores
• Configure cybersecurity measures, such as multi-factor authentication, SSL certificates, disk/device encryption and public key infrastructure (PKI)
• Mentors and trains fellow team members as appropriate.

Required Education, Skills and Experience:

• High school diploma or general education degree (GED); or equivalent combination of education, certifications and experience
• 3+ years of relevant work experience in an Enterprise IT department troubleshooting a wide variety of end-user issues
• Working knowledge of MS365 ecosystem
• Working knowledge of common security risks including phishing, password re-use and social engineering
• Working knowledge of networking, such as DNS, TCP/IP, ARP, Subnetting and Wi-Fi
• Experience working in an enterprise IT ticketing system
• Experience with PC and Mac hardware components
• Working knowledge of physical server infrastructure, including servers, RAID, redundant power supplies, UPS infrastructure
• Perform updates on network devices such as switches, routers and firewalls
• Ability to build and edit simple (