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Engineer

2 months ago

Emeryville, United States Tata Consultancy Services Full time

EUC/Desktop Engineer
•Work with internal customers through a ticketing queue and provide a high level of desktop and customer support.
•Provide first response for incoming calls and tickets, resolving the issue or escalating as needed.
•Respond to assigned tickets and requests within business defined Service Level Agreements.
•Possess excellent PC troubleshooting skills in a Windows 11 and Office 2016, Office 365 environment.
•Maintain a high degree of customer service for all support queries and adhere to established incident management processes and procedures.
•Utilize SCCM to deploy images as well as deploy software packages to end users.
•Create documentation of existing and any new technologies to create a highly satisfactory end-user experience.
•Create and maintain project and procedure documentation related to Desktop Support and Help Desk support.
•Work in AD to maintain and administer user accounts and security groups.
•Experience with mobile device management, including iPhone and Windows mobile devices.
•Configure and deploy Cisco VoIP phones.
•Available for second shift, after-hours, or weekend support as needed.
•Bachelors degree in Computer Science or related discipline and/or related job experience
•Four + years of desktop support experience
•Enterprise level experience in Windows 11, Office 365, and Office 2016.
•Past experience with AV and security software products
•Past experience with Active Directory, Power Shell, and end user administration and support
•Strong understanding of Microsoft Windows 11, and Office 2016, Office 365
•Works ethically and with integrity supporting organizational goals and values.
•Displays commitment to excellence
•Completes work in a timely manner and meets deadlines
•Good verbal and written communication skills
•Meets productivity standards and achieves key outcomes
•Maintains confidentiality of information and uses information appropriately
•Experience with remote desktop management
•A solid understanding of basic TCP/IP, DNS, DHCP, cabling, and other network fundamentals.
•Strong written and verbal communication skills, with attention to detail.
•Excellent customer service skills.
•Energetic, highly self-motivated, and able to work effectively with team members.