IT Support Specialist Level 2

4 weeks ago

Austin, United States AVASO Technology Solutions Full time

WE ARE HIRING


AVASO Technology Solutions is currently seeking a IT Support Specialist Level 2

As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.

We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.


AVASO offers you an excellent growth opportunity with a strong global company and good money.


Website:-


Position: IT Support Specialist Level 2

Location: Austin, TX

Position type: Full-Time


Job Description


As part of the AVASO, we provide onsite IT technical

support within our scope, which includes all users and onsite hardware within the

locations described within the job description. Looking for someone who supports the Corporate IT Business community, providing second level support for End user desktop and IT Site support issues, and assists management team with day-to-day operations of the group. Receives, assesses, troubleshoots, and escalates support incidents & requests.


Key Responsibilities:


  • Full understanding of ticketing systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing End Customer tickets to full resolution.
  • Identify incorrect process flows within the tracking system and influence change as Serve as a front-line interface to users.
  • Possess full understanding of installing, troubleshooting, configuring, and repairing Desktops, laptops and printers.
  • Possess knowledge on OS installation, configuration and MS office suite.
  • Possess basic knowledge on VC setup and troubleshooting.
  • Possess basic knowledge on exchange ActiveSync and configuration of emails on iPhone and Android.
  • Able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internal and third-party applications for client workstations.
  • Possess working understanding of protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.).
  • Communicate highly technical information to both technical and nontechnical employees.
  • Provide outstanding End Customer service and world class support in a large, fast paced, high pressure, corporate environment.
  • May be asked to conduct training to other technicians or nontechnical employees.
  • Assists in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge base.
  • Assists in coordinating with vendors for resolution of user’s issue.


Skills:


  • Skilled in hardware, software and/or operating systems environment.
  • Strong mentoring/Coaching skills.
  • Knowledge of appropriate networks, products and protocols.
  • Troubleshooting skills.
  • End Customer Service skill.
  • MAC & linux OS knowledge recommended but not mandatory.


Education and experience:


  • Typically requires 2+ years of related experience.

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