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DocuCare Level 2

3 months ago

Austin, United States Paladin, Inc Full time
Paladin Consulting is currently hiring a DocuCare Level 2 to join our team working onsite at our client's office located in Austin, TX. 

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: DocuCare Level 2
Work Location: Austin, TX
Duration: 1 year contract 
Education/Experience Required: 1-2 years relevant experience resolving customer and equipment printing issues

Job Description & Responsibilities :
  • Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
  • Provide on-going end user training on equipment 
  • Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
  • Break-fix activities account for 70% of role responsibilities.
  • Provide IP address support
  • Perform basic equipment problem diagnosis
  • Point of contact for equipment removal and delivery for onsite support 
  • Contact service as required 
  • Utilize  web-based applications as required to include Service Call Handling - Accurate call reporting on Equipment in designated systems
  • Remote Service call onsite support Driving (if required for duties)
  • Download and install printer drivers on end-user equipment 
  • Perform printer mapping to PC as required 
  • Escalate printer network issues to appropriate resource
  • Physical as well as remote device management and control
  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc) 
  • Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise- device management as required
  • Perform remote device monitoring and remote solve 
  • Identify and promote Office Solutions 
  • Pro-actively manage consumables and supplies using the DOS calculator
  • Maintain on-site operator replaceable parts inventory
  • Collect equipment meter information and submit for billing purposes 
  • Perform Data Entry for activity and asset tracking- Manage and maintain on-site parts inventory using PM4 
Skills & Qualifications :
  • 1-2 years relevant experience resolving customer and equipment printing issues
  • Minimum High School diploma or equivalent
  • Lift and move up to 50 pounds - Read, write and follow basic English instructions - Customer service and communication skills 
  • Ability to manage multiple tasks - Perform duties with minimal supervision 
  • Basic Equipment problem solving and diagnosis per training provided - Customer problem resolution including escalation as required 
  • Coordinate work tasks to ensure fulfillment of SOWs - Track and report account information as required -

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin Consulting is an EEOC employer.