IT Helpdesk Specialist

3 months ago

Austin, United States IT Shoulders, Inc. Remote Work Freelance Full time
SUMMARY

The IT Helpdesk Specialist is responsible for all aspects of IT end-user support in an enterprise biotech environment including: computer hardware, software, office systems, peripherals, phone, voicemail systems, and provides assistance to system administrators as required. As a member of a Helpdesk team, position provides IT services via walk-up, phone, email and ticketing systems. The candidate must have a high level of aptitude for analyzing, troubleshooting, and resolving problems with an emphasis on follow-through and customer satisfaction. 

RESPONSIBILITIES
  • Investigate, recommend, design, deploy and sustain solutions/technologies to assist with IT and end user needs.
  • Manage issues, communication and resolution via email, phone and ticketing system. 
  • Follow up with customers is key to ensure issues are resolved appropriately and build customer relationship and quality support.
  • Participate in projects to enhance the overall process and tool-set used by IT to serve the needs including but not limited to: virtualization, centralized user and IT asset management and support, software license management, monitoring and Alerting, identity and user management, network and compute platform improvement.
  • Perform other duties as assigned. 

QUALIFICATIONS 
  • Degree in technical field or equivalent work experience and applicable certifications.
  • IT experience within a HIPAA controlled biotech, Pharma or healthcare enterprise is preferred. 
  • 2 years desktop technology and user support experience in a technical enterprise environment. 

KNOWLEDGE, SKILLS, AND ABILITIES 
  • Strong successful experience with Microsoft and Apple desktop technology support and troubleshooting. 
  • Strong experience of desktop applications support, e.g. Google Apps, Office365, etc.
  • Strong experience of desktop standards development and automated image desktop configurations. 
  • Ability to effectively communicate and influence at all levels of management. 
  • Strong knowledge Microsoft and Apple desktop technologies. 
  • Excellent verbal and written communications skills.
  • Excellent teamwork style and behavior.
  • ITIL foundations certification preferred. 
  • Microsoft Systems Center and AD management preferred. 
  • Atlassian Jira, ServiceDesk and Confluence experience preferred. 
  • Self-starter. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 
  • Duties are typically performed in an office setting.
  • This position requires the ability to lift, carry, push, pull objects that weigh up to 40 pounds. 
  • This position may require working outside normal working hours at times. 

  • Helpdesk Support Specialist

    4 weeks ago

    Austin, Texas, United States NFP Full time

    Job SummaryThe Helpdesk Support Specialist will be responsible for providing technical support to end-users over the phone and in person, as well as maintaining the smooth operation of computer facilities. This role requires a strong understanding of Windows Operating Systems, Microsoft Office Suite, and enterprise-level antivirus and VPN experience. The...

  • IT Support Specialist

    1 month ago

    Austin, Texas, United States IT Shoulders, Inc. Full time

    Job SummaryThe IT Helpdesk Specialist is a key member of our IT team, responsible for providing top-notch support to our end-users in a fast-paced biotech environment. As a specialist in computer hardware, software, and office systems, you will be the go-to person for troubleshooting and resolving technical issues.Key ResponsibilitiesInvestigate and resolve...

  • IT Support Specialist

    4 weeks ago

    Austin, Texas, United States IT Shoulders, Inc. Full time

    Job SummaryThe IT Helpdesk Specialist is a key member of our IT team, responsible for providing top-notch support to our end-users. This role requires a high level of technical expertise, excellent communication skills, and a customer-centric approach.ResponsibilitiesInvestigate, analyze, and resolve technical issues related to computer hardware, software,...

  • Program Specialist II

    3 weeks ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Summary:We are seeking a highly skilled and motivated Program Specialist II to join our team at the Texas Department of Aging & Disability Services. This role will play a critical part in supporting the Immunization Information System (IIS) Unit, working under minimal supervision to perform registration and renewal processing, develop training and...

  • Program Specialist II

    2 weeks ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Summary: We are seeking a highly skilled and motivated Program Specialist II to join our team at the Texas Department of Aging & Disability Services. This role will work under minimal supervision from the Continuous Quality Improvement (CQI) Team Manager, within the Immunization Information System (IIS) Unit. The successful candidate will be responsible...

  • IT Support Specialist

    2 weeks ago

    Austin, Texas, United States Natera Full time

    Job SummaryNatera is seeking a highly skilled IT Helpdesk Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems and infrastructure.Key ResponsibilitiesInvestigate and resolve technical issues related to...

  • Program Specialist II

    1 month ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Summary:We are seeking a highly skilled and motivated Program Specialist II to join our team at the Texas Department of Aging & Disability Services. This role will play a critical part in supporting the Immunization Information System (IIS) Unit, working under minimal supervision from the Continuous Quality Improvement (CQI) Team Manager.Key...

  • SAP RAR Specialist

    2 weeks ago

    Austin, Texas, United States Stream IT Full time

    SAP ExpertiseSuntem în căutarea unui SAP RAR Specialist pentru a se alătura echipei noastre de la Stream IT.Responsabilități:SAP RARSAP EWM ArchitectSAP LE/MM/WM Lead pentru Execuția Lanțului de AprovizionareSAP SDSAP RARSAP Vertex ConsultantSAP CPISAP MM/PPCerințe:Experiență în SAPAbilități de comunicare excelentăCapacitate de a lucra în...

  • Performance Optimization Specialist

    3 days ago

    Austin, Texas, United States Georgia IT Inc Full time

    Job Title: Performance Optimization SpecialistAbout the Role:We are seeking a highly skilled Performance Optimization Specialist to join our team at Georgia IT Inc. As a Performance Optimization Specialist, you will be responsible for ensuring the high performance and scalability of our web applications.Key Responsibilities:Design and implement performance...

  • PC Configuration and Installation Specialist

    3 weeks ago

    Austin, Texas, United States Eco-Life Employment Group Full time

    Job Title: PC Configuration and Installation TechnicianWe are seeking a highly skilled PC Configuration and Installation Technician to join our team at Eco-Life Employment Group. As a key member of our IT department, you will be responsible for providing top-notch technical support and ensuring the smooth operation of our computer systems.Key...

  • Desktop Support Specialist

    3 weeks ago

    Austin, Texas, United States Codebase Full time

    Desktop Support TechnicianCodebase is seeking a skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional IT services to our employees.Key Responsibilities:Installing and supporting Windows and Mac-based hardware and software, including peripheral devices such as printers and...

  • Performance Optimization Specialist

    3 days ago

    Austin, Texas, United States Georgia IT Inc Full time

    Job Title: Performance Optimization SpecialistJob Summary:Georgia IT Inc is seeking a skilled Performance Optimization Specialist to join our team. As a Performance Optimization Specialist, you will be responsible for ensuring the optimal performance of our web applications and APIs. This is a contract role based in Austin TX.Key Responsibilities:Analyze and...

  • IT Support Specialist

    2 weeks ago

    Austin, Texas, United States Zinda Law Group PLLC Full time

    Job Title: IT Support SpecialistZinda Law Group PLLC is seeking a skilled IT Support Specialist to join our team. As a key member of our IT/Administration team, you will play a vital role in ensuring the smooth operation of our technology infrastructure.Job Summary:The IT Support Specialist will be responsible for providing technical assistance to employees,...

  • Technical Support Specialist

    4 days ago

    Austin, Texas, United States Deskpro Full time

    Job Description:At Deskpro, we're looking for a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional customer support to our clients. Your primary goal will be to troubleshoot and resolve technical issues related to our helpdesk software platform.Key Responsibilities:...

  • Immunization Program Specialist II

    2 months ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job SummaryWe are seeking a highly skilled Program Specialist II to join our team at the Texas Department of Aging & Disability Services. This role will play a critical part in supporting the Immunization Information System (IIS) Unit, working under minimal supervision to perform registration and renewal processing, develop training and communications tools,...

  • Network Infrastructure Specialist

    1 month ago

    Austin, Texas, United States Dutech Systems Full time

    Job Title: Communications Network SpecialistAbout the Role:Dutech Systems is seeking a skilled Communications Network Specialist to join our team. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining our communication networks.Key Responsibilities:Network Planning and Design: Collaborate with...

  • Technical Support Specialist

    2 weeks ago

    Austin, Texas, United States Deskpro Full time

    Job Title: Technical Support EngineerAt Deskpro, we're looking for a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you'll play a critical role in providing exceptional customer support to our clients.Job SummaryWe're seeking a highly motivated and experienced Technical Support Engineer to join our team. As a Technical...

  • SAP Performance Optimization Specialist

    1 week ago

    Austin, Texas, United States American IT Systems Full time

    SAP Performance Optimization SpecialistAt American IT Systems, we are seeking a highly skilled SAP Performance Optimization Specialist to join our team. As a key member of our technical staff, you will be responsible for defining, developing, and applying performance/scalability benchmarks for our SAP applications.Key Responsibilities:Work in...

  • IT Support Specialist

    7 days ago

    Austin, Texas, United States Zinda Law Group PLLC Full time

    Job Title: IT Support SpecialistZinda Law Group PLLC is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to employees, maintaining and troubleshooting computer and technology services, and resolving help desk requests.Key Responsibilities:Install and maintain...

  • Project Delivery Specialist-Java

    2 weeks ago

    Austin, United States Deloitte Full time

    Do you enjoy working with cutting edge technology to solve tough problems? Our Technology group is comprised of deeply passionate and experienced professionals who guide clients through their most complex technology challenges. If you are seeking a role that offers you the opportunity to work with GPS clients through critical issues, consider a career in...