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IT Support Specialist

2 months ago

Galveston, United States Anonymous Full time

The ideal candidate for the position of IT Support Specialist will have five (5) or more years of experience in technical support, working as a part of a corporate IT support team, using a ticketing system. Please Note: The work location/office is in Galveston, Texas. The IT Support Specialist will be responsible for supporting the 24/7 technology operations of the organization, by delivering day-to-day level 1 and level 2 technical support to all personnel and supporting IT and organizational initiatives, goals and strategies. This position supports multi-geographically dispersed locations, including the vessel fleet. A candidate may be required to serve beyond regular working hours to support 24/7 operations during critical or planned outages. This position has a heavy focus on device and OS deployment, patches, maintenance, policies and inventory.



Responsibilities

  • Serve as the initial point of contact for incoming support requests, entering all activities into the ticketing system, providing updates, & resolving requests per departmental standards
  • Support and troubleshoot mainstream and proprietary software
  • Support and troubleshoot hardware (configuration, support, and fine-tuning
  • Support peripheral devices including, but not limited to, mobility, office copiers, printers, and cameras
  • Develop/maintain accurate departmental documentation and helpful reference materials for users
  • Assist in the compilation/maintenance of an accurate inventory or hardware and software
  • Assist with new office set-up or office relocations (ability to lift 50 lbs.)
  • Provide end-user assistance and training


Education and Experience


  • High School Diploma or GED required, Bachelor's degree preferred
  • Comp TIA A+ certification required
  • Five (5) or more years of experience in technical support, working as part of a corporate IT support team, using a ticketing system
  • Strong attention to detail and problem solving skills
  • Excellent interpersonal skills with an ability to interact with all levels of the organization
  • Strong written and verbal communication skills a m
  • Must be able to work independently with minimal supervision
  • Requires proficiency with computer hardware and software, to include MS Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines



Required Licensure & Certifications

  • Requires and active and valid Texas driver's license
  • Requires Comp TIA A+ certification