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Engineering Support Specialist

2 months ago

Galveston, Texas, United States G and H Towing Company Full time
Job Overview

Position Summary

The Engineering Administrative Coordinator will serve as the first point of contact for visitors, ensuring they are welcomed and directed appropriately. This role is essential in managing administrative functions across various engineering operations, facilitating communication between the fleet, tug operations, and other departments within the organization.

Key Collaborations

Interactions will primarily involve G&H personnel, executive leadership, senior client representatives, mariners, industry organizations, and external vendors.

Core Responsibilities and Required Skills

  • Exhibit effective and professional communication at all times.
  • Become well-versed in company policies, procedures, and the Towing Management Systems (T.S.M.S).
  • Maintain confidentiality regarding sensitive organizational matters.
  • Manage multiple tasks concurrently while upholding service excellence.
  • Comprehend and execute complex verbal and written instructions.
  • Work independently with minimal supervision.
  • Adhere strictly to all organizational policies and procedures.
  • Provide assistance to engineering teams on various projects as required.
  • Demonstrate a willingness to acquire new skills as business demands evolve.
  • Possess strong written and verbal communication abilities.
  • Direct calls and messages to the appropriate personnel.
  • Implement and manage tug data for engineering systems related to equipment components.
  • Exhibit strong interpersonal skills, self-awareness, and professional judgment.
  • Ensure the engineering office remains organized and sanitary.
  • Log formal documents to meet G&H audit standards.
  • Oversee digital document storage and ensure accessibility for all employees.
  • Facilitate new product development and monitor adherence to timelines.
  • Act as a team player, supporting the company’s mission and objectives.
  • Maintain a customer-centric approach to all internal and external interactions.
  • Generate and distribute production reports.
  • Process work orders and manage job entries in the EPICOR system, including fuel and lubricant requests.
  • Demonstrate problem-solving skills and analytical capabilities.
  • Receive and process all requests related to fuel, lubricants, and waste.
  • Support engineering initiatives aimed at production optimization.
  • Assist in planning social events as necessary.
  • Support engineering staff with daily operational tasks.

Qualifications and Experience

  • A high school diploma or GED is required; an advanced degree is preferred, with extensive experience considered in lieu of formal education.
  • Attention to detail and strong problem-solving skills are essential.
  • Excellent organizational and interpersonal skills, with experience in an administrative capacity.
  • Experience in drafting, writing, and compiling reports.
  • Familiarity with the tug maritime industry is advantageous.
  • Knowledge of digital reporting and engineering analysis software.
  • Understanding of technical software and planned maintenance systems.
  • Awareness of maritime insurance and vendor relations.
  • Experience in a maritime environment, including safety protocols and emergency plans.
  • Proficiency in Microsoft Office applications and general computer skills.

Licensure and Certifications

  • Must possess a valid driver's license.
  • A transportation worker identification credential (TWIC) is preferred.
  • CPR and First Aid certification is preferred.

Work Environment

  • Standard work hours are typically Monday through Friday, with potential for irregular hours as needed.
  • Travel may be required for training or work-related events.
  • Work will be conducted in both office and field settings.

Special Projects

  • Assist management with special projects as requested, ensuring timely completion.
  • Complete additional duties as assigned by the department manager.

Behavioral Competencies

  • Time Management: Ability to prioritize tasks effectively and meet deadlines.
  • Teamwork: Demonstrates reliability and a collaborative spirit.
  • Listening: Capable of understanding and acting on verbal instructions.
  • Resourcefulness: Proactively seeks solutions and engages with colleagues for support.

Physical and Mental Requirements

  • Physical: Ability to perform tasks requiring mobility, including climbing stairs and lifting items up to 50 lbs.
  • Mental: Strong analytical skills and the ability to maintain professionalism under pressure.

Environmental Conditions

  • Ability to work in varying environmental conditions, including exposure to noise and temperature changes.
  • Travel may be required.

We are an equal opportunity employer and prohibit unlawful discrimination per federal, state, and local laws. We value diversity and are committed to creating an inclusive environment for all candidates and employees.