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Technical Support Specialist

2 months ago

Mason OH United States Russell Tobin Full time
*Russell Tobin's client, a leading retail company is hiring a Technical Support Coordinator at Mason, OH (Remote after training)*

*Apply Now*

*Employment Type: Contract/Hybrid*

*Job Title:* Technical Support Coordinator – Store Systems Support

*Location:* Mason, OH (Onsite Training)

*Duration:* 3+ months with possible conversion

*Pay Rate:* $18.50/hour

*Position Overview:*

We are seeking a Technical Support Coordinator to join our Store Systems Support team. This role involves providing remote phone support and troubleshooting 100% of the time. The ideal candidate will possess basic technical knowledge of Microsoft Windows, PC hardware, and software troubleshooting skills. A retail background and strong empathy skills are preferred. Candidates must be flexible with shifts and willing to undergo both in-person training and transition phases, which may take up to three weeks before fully transitioning to remote work.

*Key Responsibilities:*
* Provide remote troubleshooting support for store system issues.
* Assist with technical issues related to Microsoft Windows, PC hardware, and software applications.
* Ensure high levels of empathy and excellent customer service during all interactions.
* Complete a mandatory in-office training and transition period before working remotely.

*Requirements:*
* *Local Candidates Only:* Must be within an hour and a half driving distance from Mason, OH.
* *High-Speed Internet:* Minimum 10 Mbps download and 1 Mbps upload speed (Ethernet connection required).
* *Smartphone:* Required for multi-factor authentication.
* *In-Person Training:* Mandatory in-office training and transition lasting up to three weeks.
* *Technical Skills:* Basic knowledge of Windows, PC hardware, and troubleshooting.
* *Empathy & Retail Experience:* Preferred background in retail and strong interpersonal skills.

*Benefits Info*

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

*#E2EAll *

Job Type: Contract

Pay: $17.00 - $18.50 per hour

Experience:
* Customer service: 1 year (Preferred)

Work Location: In person