Technical Support Specialist

2 weeks ago


Mason, United States Global Channel Management Full time

Global Channel Management is seeking a skilled Technical Support professional to join our team. As a Technical Support Specialist, you will be responsible for resolving customer issues in a timely and professional manner. Your expertise in Microsoft Windows and PC hardware will enable you to troubleshoot and resolve complex technical problems. You will work closely with our field and store teams to ensure seamless customer service. Key responsibilities include:

* Utilizing department tools and resources to resolve customer issues
* Demonstrating continuous performance improvement and supporting department objectives
* Ensuring productivity and quality levels meet customer and Retail expectations
* Working effectively in a team environment to create win-win resolutions

Requirements include:

* 1+ years of experience in Technical Support
* Basic knowledge of Microsoft Windows and PC hardware
* Ability to work in a fast-paced environment and meet deadlines
* Strong communication and problem-solving skills

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please note that this is a remote position with a 40-hour workweek and requires occasional weekend work.



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