Director of Family Services

4 weeks ago

Sunrise, United States Arc Broward Full time

Director of Family Services


Arc Broward is looking for a Director of Family Services (DFS) to lead our Family Strengthening and Respite Care with Enrichment programs and our Intake, Social Services, and Case Management within our Children’s Division


The DFS provides positive and supportive leadership that promotes and reinforces a culture that values, supports, and appreciates team members and aligns with the organization’s mission, vision, and values. The DFS is responsible to ensure highest quality of person-centered services and supports to families of children with Autism and other Developmental Disabilities.

Essential Job Functions/Duties

Effectively plan and oversee the provision of direct supports and Individual Person-Centered Planning, program design, and service delivery with fidelity to the service models for children and families.

Coordinate and oversee personnel management activities including hiring, training, scheduling, and evaluation to ensure compliance with HR policies and regulatory requirements and team and staff development activities. He/she manages 3 – 5 direct reports and supports a department comprised of approximately 20 team members.

Ensure fiscal integrity by managing department budgets in accordance with sound and responsible practices.

Effectively ensure compliance with all contracts, policies, procedures, and regulations. Review and submit required reports for funders in accordance with executed contracts

Successfully promote public relations by educating community members about persons with disabilities and the organization’s mission and advocating for the rights and responsibilities individuals with disabilities.

Effectively oversee the enrollment and disenrollment of children and families.

Effectively oversee the management of participant records

Requirements:

  • Master’s degree in Psychology, Social Work, Child and Family Services, Human Services Administration, Special Education, or related field required.
  • Ability to work effectively managing multiple tasks. Excellent organizational, project management, interpersonal and communication skills. Attention to detail oriented. Values data driven activities.
  • Experience managing complex contracts with governmental funders, foundations, and other stakeholders including performance/outcomes management.
  • Experience leading large, diverse teams and coaching team members.
  • Experience leading family strengthening, parent education and social service programs for children with disabilities and their families.



Attributes Desired:

  • Business acumen. You see the big picture and understand how the details relate to the overall mission of an organization. You have the ability to “come up to speed" quickly. You are knowledgeable on operations and the unique needs of targeted programs.
  • Curiosity. You take an interest in understanding issues and getting to the root cause of a problem.
  • Problem solver. You are passionate about identifying and meeting challenges through proactive alignment and engagement of key stakeholders. You have excellent critical thinking skills, dive into the details, and know what questions to ask and when. You understand the constraints other people face and how to implement a new program.
  • Judgment. Thoughtful in approach. You demonstrate excellent judgment, and you are a model of the tact and discretion required of a trusted advisor and consultative business partner.
  • Poise and perspective. Colleagues respect you for your HR expertise and appreciate how you can evaluate issues from both an individual and organizational perspective. You effortlessly communicate the message appropriate to your audience whether the matter is personal or policy related. You work confidently with people at all levels.
  • Process-oriented. You are able to effectively and efficiently manage multiple tasks, allocate and optimize resources, and manage timelines. You take things from start to finish.
  • Ego-less, results-driven, consensus builder. You are able to build consensus, as you seek first to understand, then to be understood. You understand the concerns and needs of others and how to realistically manage expectations. People know that you have their best interests in mind and that you are sincere in your communications.
  • Service-driven. You are committed to providing the highest level of customer service while remaining aligned with the mission of the organization. You are known for how you “get things done."
  • Priority management. You easily identify what is important and what is a priority. You are able to shift gears and reprioritize as needed.
  • Excellent communicator. You are approachable, flexible, and responsive. You confidently engage with staff at all levels. You are known for your poise, tact, and diplomacy.
  • Collaborative. You support departmental and organizational initiatives with a firm but fair approach to developing HR policies and procedures. You earn trust by your actions and faithfully keep your promises.

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