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Customer Support

2 months ago

Irvine, United States BIORAY® Full time

Customer Support & Product Specialist, BIORAY®


ABOUT BIORAY

For the last 34 years, BIORAY® balances nature and science to create safe and effective liquid herbal supplements that support health, vitality, and the environment. BIORAY®'s main purpose is to help people find their own unique path to healing at every life stage.


BIORAY® is a multifaceted organization that works in a structured, adaptive, and high-paced environment. The company is guided by EOS, the entrepreneurial operating system, achieving rapid-paced growth and offering its employees a more balanced life. The team at BIORAY® is filled with energetic, responsible and entrepreneurial people who are highly aligned to the company values, its goals and its transformative culture.


Learn more at .


POSITION OVERVIEW

Our team at BIORAY® is expanding Come be a part of our future expansion efforts as the company experiences significant year-over-year growth in multiple channels.


BIORAY is seeking a dynamic and experienced Customer Support Professional to join our team. The ideal candidate will be responsible for A Customer Support & Product Specialist is responsible for addressing customer inquiries and issues, ensuring a high level of satisfaction by providing timely and accurate solutions. They also act as a liaison between customers and the product development team, relaying feedback to drive improvement. Additionally, they stay well-informed about the product's features and updates to effectively assist customers and support product training initiatives.


For the right individual, this role offers strong growth potential within the organization. This is a full-time (M-F), hourly position that resides in BIORAY’S corporate headquarters in Irvine, CA (not a remote or hybrid role). The base annual range for this role is between $52K and $58K depending on experience, skill sets, and capabilities.


To apply, please submit both a resume as well as a brief cover letter. We truly want to know more about you (), therefore, resumes submitted without cover letters will not be considered at this time.

Tell us about:

1.     Your personal core values

2.     Why you’re qualified for this particular position

3.     And why you want to work for BIORAY®


JOB RESPONSIBILITIES


Customer Support:

  • Create genuine and professional connections for customer interactions by being highly focused on delivering exceptional customer experiences that are informative, compassionate, and personalized.
  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Provide accurate information about our products, services, and policies.
  • Proactively anticipate customer’s needs and provide solutions.
  • Educate customers on our products and the correct usage.
  • Resolve customer issues and concerns effectively, ensuring a positive customer experience.
  • Direct and escalate requests and unresolved issues to the appropriate department and manager.
  • Collaborate with other teams to address complex customer queries, feedback, and product improvement suggestions.        
  • Develop an in-depth understanding of our products and services.
  • Stay updated on product features, updates, and improvements.
  • Create and maintain comprehensive documentation for common customer issues and solutions.
  • Develop user guides and tutorials to assist customers in using our products effectively.
  • Work closely with sales, marketing, and product development teams to ensure a cohesive customer experience.
  • Other duties and projects as assigned.


QUALIFICATIONS

·        2+ years of customer support experience or a related field.

·        Strong communication and interpersonal skills.

·        Excellent problem-solving abilities.

·        ZOHO and Shopify experience a plus.

·        Technical aptitude and the ability to learn and understand complex products.

·        Proven ability to multitask and manage time effectively.

·        Familiarity with Bioray products is a plus.


COMPENSATION & BENEFITS

  • Base hourly rate is between $25/hr and $28/hr (position based in Irvine, CA)
  • Bonus eligible, based on company performance as well as personal achievements, attitude and excellence.
  • 401(k) plan with employer matching
  • Medical, dental and vision insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement