? Customer Support Coordinator ?

4 months ago


Irvine, United States Workingus Full time

**Persoan Link LLC.**

Job Type: Full-Time / Part-Time

Summary

Customer Support Coordinator will support companys customer service activities by oversee and assist customer support agents, resolving customer questions or complaints, and work with Customer Support Team Manager to help develop training plans and support procedures to enhance productivity and performance.

Job Duties

Answering supervisor forwarded customer tickets for Assigned Support Channel

Manage Customer Service Metrics (Message SLA, Negative Feedback)

Establish and update customer support standards

Daily/Weekly/Monthly report of support performance data

Provide Direct Customer Support & Back up support for daily support tickets

Other duties as assigned.

Supervisory Responsibilities

Monitors and oversees daily workflow and assigns work for the customer support part of the organization.

Monitor customer support agents for job performance and quality check

Building an on-boarding and training program for customer support agents

Skills

Communication Skills

Problem-solving Skills

Conflict Resolution Skills

Documentation Skills

Attention to detail

Ability to prioritize tasks in a fast paced environment

Requirements

Minimum Education: Bachelors degree in related field or equivalent work experience

Strong written and oral communication skills

Maintain a positive attitude while performing repetitive tasks

Be able to type and enter data accurately

Some Customer Support Experience

Experience with Help Desk Ticketing Systems / Help Desk Software (Preferred)

Experience with Google Suites, MS Excel, PowerPoint (Preferred)

New employees will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Work Hours

8 AM 5 PM

Monday Friday

Benefits

Paid Vacation, Insurance (medical, dental, vision, and life), 401K, Free lunch, etc.

Resume Submission : chris.yoo@personalink.me

After you submit your resume for review, we will contact you via email / Phone if we are interested in considering you as a potential candidate.



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