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Operations Manager

2 months ago

Tempe, United States Integrated Landscape Management Full time

COMPANY OVERVIEW:

Who We Are

We understand that providing great services to customers is only part of what exemplifies an exceptional company. At ILM, not only do we offer superior commercial landscape services, but we also take the time to create outstanding client relationships. These relationships enhance the customer experience as we become a valued member of their team. As part of the Aspen Grove Landscape Companies, we offer the expertise and personal touch of a local partner, coupled with the vast resources of a national organization. We’ll take the stress out of managing your landscape and go above and beyond your expectations to win your trust.


Proof of the trust that our customers place in us is ILM being named “The Best of Arizona Business” by Ranking Arizona over many consecutive years. Our use of current technology, state-of-the-art equipment, and technical training of all employees ensures that our clients receive both outstanding landscape services and superior customer service. We provide our customers with complete horticultural programs including turf maintenance, weed control, fertilization, soil conditioning, shrub and groundcover maintenance, small tree pruning, seasonal color planting and rotation, and arbor needs serviced by our tree division.

 

Our Mission

Our mission is to focus on the highest safety and quality standards while delivering the best in landscape care and management to our clients.

 

Our Values

  • Quality – The ability to understand the needs and expectations of our customers and staff, and to continuously provide services that satisfy those needs and exceed expectations.
  • Integrity – To achieve the highest standards of integrity in all the services we deliver to customers. To provide a culture based on integrity and a continuous improvement process, enabling employees to achieve personal and career goals.
  • Communication – Nurturing relationships with our customers year after year, delivering services with honesty, loyalty, and good old-fashioned hard work.

 

COMPENSATION & BENEFITS

  • Competitive Salary
  • Company Cell Phone & Laptop
  • Comprehensive Benefits (Medical, Dental, Vision)
  • Life Insurance
  • Voluntary LTD
  • 401k (Match)
  • PTO
  • Paid Holidays
  • Paid Training & Development

 

POSITION SUMMARY:

The Operation Manager is responsible for managing all aspects of operations and production on a portfolio of maintenance accounts including labor, materials and equipment. This position reports directly to the Branch Manager and is responsible for managing a book of business at a minimum of $1 Million. 

 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

  • Support company vision, policies, procedures, safety/training programs, perform accordingly and pass along to other employees.
  • To be familiar with each job’s specifications and ensure compliance with quality and efficiency standards.
  • Work with management team to map out the seasonal work schedules. Develop, communicate and maintain schedules for maintenance work on all jobs, coordinate manpower, equipment and materials in a timely fashion.
  • Perform inspections of equipment and vehicles to see that all is being maintained properly.
  • Ensure client requests are responded to in a timely manner. Manage operational issues and quickly implement alternative and creative solutions. Communicate proactively and work in concert with the Client Management team to resolve client concerns when applicable.
  • Manage budget and monitor job cost reports regularly and report back to crew to increase productivity and job efficiency including total hours worked by crew and services performed to ensure quality and profitability. Provide long and short-term planning for maximum efficiency and no wasted time for Crews.
  • Manage and lead several teams. Assist in the hiring and successful onboarding of new team members. Encourage growth and development through training programs and succession planning. Provide coaching and timely feedback to optimize performance.  Oversee and implement performance improvement processes when needed.
  • Train employees on all aspects of job (safety, quality, efficiency, equipment).
  • Work closely with the Branch Manager to lead the branch and meet monthly budgets.

 

KPI’S:

  • Quality Control Audits, 90% or better.
  • Safety Inspections, 100% complete, 90% passing or better.
  • Contract Renewal 95% or better.
  • Quality jobs completed on time within the budgeted hours.
  • Customer Surveys demonstrate favorable remarks.
  • Equipment Inspections show that maintenance program is followed.
  • Crews working safely and efficiently in accordance with Company standard.
  • Crew leaders working at a high level with an emphasis on accountability.
  • Critical field best practices are understood by all team members and followed on a consistent basis.
  • Employees are being developed in accordance with the appropriate HR processes.
  • Aspire best practices are followed in the area of time tracking, purchase orders and scheduling.

 

MINIMUM QUALIFICATIONS:

  • High School degree required. Associates or Bachelor’s Degree desirable.
  • 2-4 years of experience as a supervisor/manager with proven ability to train, nurture and develop employees and determine leadership skills in others. General knowledge of irrigation systems & turf management programs.
  • 1 – 2 years of experience using Aspire Software preferred.
  • Excellent organizational skills and attention to detail, with the ability to schedule multiple projects, prioritize work and perform several tasks concurrently with ease and professionalism.
  • Exceptional problem-solving skills.
  • Ability to work independently with a high level of accountability and responsibility for all activities of self and team.
  • Strong interpersonal and communication skills, with the ability to effectively communicate to all levels of leadership, team members and clients both verbally and written.
  • Must be able to maintain confidentiality and trust when dealing with difficult, sensitive and confidential issues.
  • Strong working knowledge of computers with proficiency in Microsoft Outlook, Word and Excel. Experience.
  • Travel required between client work sites, as well as other operational sites. Occasional travel to facilitate training may also be required.
  • Valid driver’s license with a reasonably clean record.