Senior Operations Manager
1 month ago
About the role
The Senior Manager, Operations is the leader of the Verification Center and a key member of the leadership team responsible for overseeing all aspects of the operation including but not limited to: order fulfillment, labor management, quality assurance, inventory accuracy, and materials procurement. The Senior Manager, Operations will work cross-functionally with the business teams as they develop short- and long-term growth strategies.
What you'll do
- Establish and maintain a safe and secure work environment, working with Environmental, Health, and Safety team as necessary
- Establish team member responsibilities to meet the daily business demands and productivity targets
- Leading and developing a team.
- Ensure accurate and on-time fulfillment and shipment of all customer orders.
- Supervise and train the operations team to optimize quality and productivity for a high growth environment.
- Proactively identify and lead process improvement initiatives.
- Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes.
- Manage operations supply procurement and associated inventory levels.
- Develop, implement, and maintain standard operating procedures.
- Provide reporting on daily, weekly, and monthly key performance metrics.
- Maintain accurate inventory through proper inventory management and cycle count procedures.
About you
- More than 7 years of supply chain management, operations or a related field; minimum 5 years of leadership experience required
- Bachelor’s Degree in Supply Chain Management, Logistics Management, Business, Engineering, or a related field - preferred
- Proven management experience running high volume pick and pack warehouse, manufacturing, production or distribution environment
- The ability to thrive in an ambiguous environment.
- Strong analytical and problem-solving skills.
- Demonstrated experience with
effectively delegating and managing time.
- setting and communicating clear expectations and measuring performance results.
- continuous improvement methodology
- holding people accountable for achieving goals within expected timelines.
- Support recruitment efforts and develop talent
- Project Management Skills – ability to follow project plans and meet key milestones on time, handling multiple projects at one time
- Excellent Verbal and Written Communication Skills
- Strong work ethic and positive attitude are a must
- Sense of urgency to perform tasks to timelines
- Strong attention to detail
Working Conditions
- The Verification Center is a warehouse environment with working conditions found in a typical warehouse setting. Closed toed and closed heel shoes are required. Team members in this environment will be required to stand, walk, bend, stoop, turn, and pivot more than 75% of the time.
- May push, pull, and lift up to 50 pounds (or 23kg); on occasion a team-lift of up to 100 pounds (or 45kg) and may be required to bend, twist, kneel and squat regularly.
- This role may require you to ascend or descend ladders, stairs, ramps, and the like on a frequent basis depending on site location.
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