Help Desk Support Specialist

4 weeks ago

New York, United States JCW Full time

Our client is currently hiring for an additional IT service desk support hire within their midtown office location:


This role would be onsite 5 days/week, contract.


This position is responsible for assisting clients with day-to-day technical issues, dispatching and escalating unresolved issues to appropriate teams, and ensuring follow-up for timely resolution. The Service Desk Technician will also be responsible for provisioning desktops and laptops and managing onboarding and offboarding processes for personnel.


Key Responsibilities

  • Client Support
  • Provide direct assistance to clients experiencing technical issues.
  • Troubleshoot and resolve issues related to desktops, laptops, software, and peripherals.
  • Document and track issues using the service desk ticketing system.
  • Dispatch and Escalation
  • Dispatch unresolved issues to appropriate technical teams.
  • Escalate critical issues that require immediate attention.
  • Follow up on escalated issues to ensure timely resolution.
  • Provisioning and Setup
  • Provision desktops and laptops for new hires and existing employees.
  • Install and configure software and hardware components.
  • Perform regular maintenance and updates on IT equipment.
  • Onboarding and Offboarding
  • Manage the IT aspects of onboarding for new personnel, including setting up accounts and access permissions.
  • Handle offboarding procedures for departing employees, ensuring the secure removal of access and retrieval of company assets.
  • Documentation and Reporting
  • Maintain detailed records of technical issues and solutions.
  • Generate reports on service desk activities and performance metrics.
  • Contribute to the development and maintenance of knowledge base articles.


Skills and Qualifications

  • Technical Skills
  • Proficiency in troubleshooting and resolving hardware and software issues.
  • Experience with provisioning and setting up desktops and laptops.
  • Knowledge of IT service management (ITSM) tools and ticketing systems.
  • Interpersonal Skills
  • Excellent communication skills with the ability to explain technical issues to non-technical users.
  • Strong customer service orientation and problem-solving abilities.
  • Ability to work effectively as part of a team and independently.
  • Organizational Skills
  • Strong attention to detail and the ability to manage multiple tasks simultaneously.
  • Effective time management and follow-up skills to ensure timely resolution of issues.
  • Experience and Education
  • Previous experience in a service desk or IT support role is preferred.
  • Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
  • A degree in Information Technology, Computer Science, or a related field is desirable but not required.

  • Help Desk Specialist

    4 days ago

    New York, New York, United States Baseil Associates Inc. Full time

    Job OverviewWe are seeking a highly skilled and experienced IT Help Desk Specialist to join our team at Baseil Associates, Inc. as a recruiting agency. The successful candidate will provide day-to-day front-line customer support to end-users of our clients' information technology systems.Key ResponsibilitiesProvide technical support for desktop hardware and...

  • IT Help Desk Support Specialist

    3 days ago

    New Braunfels, Texas, United States K2 Staffing, LLC Full time

    Job Description**Job Summary**K2 Staffing, LLC is seeking a highly skilled IT Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, ensuring that their IT systems are running smoothly and efficiently.Key Responsibilities:Provide technical support to clients...

  • Help Desk Support Specialist

    1 month ago

    New Haven, United States Apex Systems Full time

    Position: Help Desk Support SpecialistLocation: New Haven, CTDuration: 6 mo. Contract to HirePosition Description:The Help Desk Support Specialist provides telephone and email support, assisting end-users with computer and networking issues. They troubleshoot software, hardware, and network-related problems, recommending solutions and escalating complex...

  • Help Desk Support Specialist

    1 month ago

    New Haven, United States Apex Systems Full time

    Position: Help Desk Support SpecialistLocation: New Haven, CTDuration: 6 mo. Contract to HirePosition Description:The Help Desk Support Specialist provides telephone and email support, assisting end-users with computer and networking issues. They troubleshoot software, hardware, and network-related problems, recommending solutions and escalating complex...

  • IT Help Desk Specialist

    1 month ago

    New York, United States Cinter Career Full time

    Job DescriptionJob DescriptionWe are looking for a dedicated IT Help Desk Specialist to join our team in New York, NY. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring a seamless IT experience for our staff. As an IT Help Desk Specialist, you will play a crucial...

  • Help Desk Specialist

    2 weeks ago

    New York, United States OCBC Full time

    OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. The New York Agency is recruiting for a Help Desk Specialist responsible for supporting IT matters with our internal users and work with vendors to support cases related to the branch. The candidate will be required to...

  • Technical Help Desk

    1 month ago

    New York, United States TriOptus Full time

    The main function of a technical help desk specialist is to provide technical assistance to computer system users.A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.May install software or perform hardware testing remotely.Read technical...

  • Technical Help Desk

    1 month ago

    New York, New York, United States TriOptus Full time

    The main function of a technical help desk specialist is to provide technical assistance to computer system users.A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.May install software or perform hardware testing remotely.Read technical...

  • Level 1 Help Desk Support

    1 month ago

    New York, United States Atlas Search Full time

    Job DescriptionJob DescriptionOur client is a leading investment management company with a long history of serving the finance industry. They are seeking a Level 1 Help Desk Support Specialist to join their team and assist with supporting a wide range of infrastructure technologies including, but not limited to, desktop/server (physical & virtual) computers,...

  • Service Desk Support Technician

    2 weeks ago

    New York, NY, United States TEKsystems Careers Full time

    One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message...

  • Help Desk Support

    2 weeks ago

    New York, United States OutToday.com Part time

    Job DescriptionJob DescriptionDescriptionWe have an immediate need for a customer-service-centric Entry Level IT support professionalThis fast-growing company has an excellent culture, and the team will train you on everything you need to know about their products to successfully support their customers.Key ResponsibilitiesBalance incoming support calls,...

  • Japanese Bilingual IT Help Desk Specialist

    2 months ago

    New York, United States Cinter Career Full time

    Job DescriptionJob DescriptionWe are looking for a dedicated IT Help Desk Specialist to join our team in New York, NY. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring a seamless IT experience for our staff. As an IT Help Desk Specialist, you will play a crucial...

  • IT Help Desk Support

    3 months ago

    New York, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading CPA Firm located in Brooklyn, NY (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. Duties & Responsibilities New User Onboarding &...

  • IT Help Desk Support

    1 month ago

    New York, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummary  Our client is a leading CPA Firm located in Brooklyn, NY (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. Duties & Responsibilities New User...

  • IT Help Desk Support

    6 days ago

    New York, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading CPA Firm located in Brooklyn, NY (with 5 other locations) and they are in immediate need of aLevel I or II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills.Duties & ResponsibilitiesNew User Onboarding &...

  • Help Desk Specialist II

    4 days ago

    New Orleans, Louisiana, United States General Dynamics Information Technology Full time

    Job Summary:We are seeking a highly skilled Help Desk Specialist II to join our team at General Dynamics Information Technology. As a Help Desk Specialist II, you will be responsible for providing technical support and assistance to customers via multiple support channels, including phone, email, chat, and enterprise ITSM.Key Responsibilities:Assist and...

  • Digital Media Specialist

    6 days ago

    New York, New York, United States The Trade Desk Full time

    About The Trade DeskThe Trade Desk is a leading media buying platform that helps global brands and their agencies deliver a more insightful and relevant ad experience for consumers. Our platform sets a new standard for global reach, accuracy, and transparency.Our CultureWe value the unique experiences and perspectives that each person brings to The Trade...

  • Help Desk Specialist

    3 weeks ago

    New York, United States Baseil Associates Inc. Full time $66,000 - $75,000

    Job DescriptionJob DescriptionPremier international law firm seeks IT/Help Desk support to join their team. This is a 100% remote position. You will provide day-to-day front line customer support to end-users of the firm’s full scope of information technology, including, but not limited to, desktop hardware and applications, mobile devices and remote...

  • Help Desk Administrator

    5 days ago

    New York, United States Prominent private school Full time

    Job DescriptionJob DescriptionProminent private school is interviewing for an IT Administrator ( help desk).  You will:Manage the help desk systemMaintain ticketing, documentation, vendor managementMaintenance and troubleshooting of computers (MAC and IOS devices)  and audiovisual equipmentInteract with faculty, students and staffMaintain technical...

  • Help Desk Administrator

    4 days ago

    New York, New York, United States Prominent private school Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Administrator to join our team at Prominent Private School. As a key member of our IT department, you will be responsible for providing top-notch technical support to our faculty, students, and staff.Key ResponsibilitiesHelp Desk Management: Manage and maintain our help desk system, ensuring that...