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Inside Sales Representative

3 months ago

Plano, United States Catapult Solutions Group Full time

Job Title: Inside Sales Representative


HYBRID in Plano, TX (On site Wednesday and Thursday)


Duties:

Our organization is seeking an experienced Retention and Attach Support Contractor to join our team. In this role, you will be responsible for managing an inbound queue, lead passing, and calling out on retention customers that need to renew. The successful candidate will be required to provide exceptional customer service to clients and work closely with the retention and attach teams.

Responsibilities:

  • Managing an inbound queue, lead passing, and calling out on retention customers
  • Providing exceptional customer service to clients
  • Collaborating with the retention and attach teams
  • Maintaining a positive and professional demeanor when communicating with clients
  • Following up with customers to ensure their needs are met and their questions are resolved
  • Keeping detailed records of customer interactions in our CRM system


Requirements:

  • 2+ years of experience in a customer service or sales support role
  • Excellent communication skills, both verbal and written
  • Ability to multitask and work under pressure
  • Strong organizational and time-management skills
  • Experience with lead management, inbound call handling, and outbound calling


Shift is between 8am - 5pm CT