Sales Representative

1 month ago

Plano, Texas, United States Foxworth-Galbraith Lumber Company Full time
Job Title: Inside Sales Representative

At Foxworth-Galbraith Lumber Company, we are seeking a highly motivated and customer-focused Inside Sales Representative to join our team. As an Inside Sales Representative, you will play a critical role in assisting with new and existing customer sales, providing product support to outside sales representatives, and delivering exceptional customer service.

Key Responsibilities:
  • Respond to customer inquiries regarding product selection, placement of orders, prices, and quotations, complaints, and scheduling of deliveries and installations.
  • Initiate telephone calls to customers to generate sales and build relationships.
  • Obtain orders from customers and sales representatives, enter work orders, credit returns, return authorizations, pick tickets, and service requests, and file paperwork accordingly.
  • Coordinate purchase and delivery of special products, obtaining information on pricing specifications, uses, and availability.
  • Manage schedules for projects by coordinating with outside sales, jobsites, and assigned customers.
  • Maintain stock levels on the sales floor and in the stockroom.
  • Research credits, returns, and late payments as needed.
  • Check on back orders and resolve any outstanding issues, solve billing problems, and compile data for closing.
  • Handle special orders and advanced pricing, assist with pricing and special price lists.
  • Develop and grow professional relationships with customers.
  • Resolve jobsite issues and customer problems.
Requirements:
  • High School Diploma or GED required.
  • 1-3 years in the building material industry with basic knowledge of product and application required.
  • 1-3 years inside sales experience preferred.
Competencies:
  • Accountability - holding self and others accountable to meet commitments.
  • Collaborates - building partnerships and working collaboratively with others to meet shared objectives.
  • Courage - stepping up to address difficult issues, saying what needs to be said.
  • Business Insight - applying knowledge of business and the marketplace to advance the organization's goals.
  • Financial Acumen - interpreting and applying understanding of key financial indicators to make better business decisions.
  • Builds Networks - effectively building formal and informal relationship networks inside and outside the organization.
  • Persuades - using compelling arguments to gain the support and commitment of others.
Travel Requirements:
  • 50% ability to drive.

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