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Technical Support Specialist

1 month ago

Everett, United States Acro Service Corp Full time

Job Title: Client Support - Associate

Duration: 3 Months (Contract to hire role )

Enter Shift Start and End Time: 8:00 am - 5:00 pm; 2 late days onsite 10:00 am -7:00 pm

Location: Everett, WA 98203 (Hybrid)


Note: Must be local from WA only,


JOB DESCRIPTION:

Description:

Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action. Role Responsibilities: Provide basic technical support. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.


Requirements:

1 - 3 years of related work experience, or an equivalent combination of education and experience.

1 - 3 years of customer service experience.

Excellent communication skills.

The ability to work in a team environment and commit to a flexible work schedule.


Preferences:

1 - 3 years technical experience a plus.

Previous experience troubleshooting desktop, printer and notebook issues.

Very strong user and support of MSOffice.


The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.