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Client Success and Relationship Manager

2 months ago

Buffalo, United States Dentist Offices Full time

Company Description


Dentist Offices is the leading dental platform designed to connect patients with the perfect dentist based on their location, insurance type, procedures, and more. Our platform is user-friendly, free to use, and free to join for both patients and providers.


Our mission is to become an invaluable resource for both patients and providers by offering a wide array of technology-focused products and services designed to make quality dental care more accessible. DentistOffices.com is more than just a search platform; we are a dentist-owned organization committed to educating providers worldwide and equipping them with the resources they need to succeed.



Role Description


We are seeking a dedicated and empathetic Client Success and Relationship Manager to join our team at Dentist Offices in Buffalo, NY. This full-time, on-site hybrid role focuses on ensuring client satisfaction and building strong, supportive relationships with dentists on our platform. The position offers a base salary along with a very competitive commission structure. Your primary responsibilities will include addressing client inquiries, conducting regular check-ins, and providing guidance to enhance the dentists' experience on our platform. We do not have 50 employees, people on LinkedIn claim to work for us, when they do not.



Responsibilities


  • Attend and represent the company at monthly conventions across the USA (with plans to go global soon)
  • Conduct both cold and warm outreach via phone and email
  • Manage internal client relationships
  • Oversee external sales initiatives
  • Assist current partners in achieving success on the platform
  • Create effective cold email templates



Qualifications


  • Exceptional customer service and communication skills
  • Previous experience in client success or account management
  • Strong relationship-building skills
  • Ability to address client inquiries and offer solutions
  • Detail-oriented and organized
  • Experience in the dental industry is a plus



Additional Information


DentistOffices.com launched nationally in 2023 and has seen rapid growth since. As we continue to scale, our locally built team is expected to evolve into our future executive team. We offer profit sharing and stock options to all employees as a bonus.


We seek self-motivated individuals capable of thriving in a fast-paced, rapidly growing organization. Despite the demanding workload, we maintain a stress-free, laid-back work environment. As a small business, we operate like a family and are looking for individuals who want to join and grow with us. This is an at-will position, and additional responsibilities may arise beyond those listed above.

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