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Client Care Manager

1 month ago

Buffalo, United States Mn Adult &Teen Challenge Full time

Minnesota Adult & Teen Challenge, a leader in offering treatment programs to those battling addiction, is seeking a dynamic individual to fill our opening for our Client Care Manager at our Rockbridge Residential Treatment & Recovery Program in Buffalo, Mn.

If you want to be a part of a Top Workplace that is rated as having the "Most Meaningful Work" amongst Minnesota large employers, we would welcome the opportunity to meet you

Mn Adult & Teen Challenge is seeking a Client Care Manager to join our team in helping transform lives. When you work for MnTC, you're a part of culture recognized for work life balance, supportive managers and employee appreciation

"At MnTC, I'm a part of a family team; I get to make a difference in the lives of others, and I feel valued & appreciated." - current employee who's been with the organization for 25 years

Job Summary

Leader of the client community, Supervise the day-to-day operations of the program including all assigned clients programing

Essential Job Responsibilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The essential functions include the following:

  • Enforces program policies and procedures to ensure that program clients learn biblical principles to live a disciplined and healthy life
  • Monitors the effectiveness of the program in meeting the needs of the clients and makes change recommendations to the Center Director
  • Overseeing Inter-Departmental Communications
  • Oversees finances for their location, petty cash, client funds
  • Ensures that new admissions are processed according to established policy
  • Ensures new clients are orientated to the program. Orientation includes: program goals, graduation requirements, review of the client handbook, behavior expectations, grievance procedures, client request procedures, correspondence policies, and other information necessary for clients to understand and comply with program policies
  • Monitors each client's academic, physical, emotional, and spiritual condition and progress in the program and makes recommendations for advancement and graduation
  • Ensures that each client is receiving appropriate spiritual care from their PT assignments, pastoral counseling, and other programming.
  • Receive input from care team for client evaluations.
  • Notifies the Center Director of significant changes in the status of clients in the program
  • Holds group meetings with clients to discuss concerns and answers questions relating to the program
  • Reviews client incidents and ensures appropriate follow-up action is taken
  • Responds to client's fund and other requests on DB
  • Set up and interview new mentors
  • Assign mentors to clients
  • Program activity planning along with the Supervisor and Admin
  • Provides client disciplinary action
    • Consequence Management System
    • Assign Restorative Assignments
  • Gives biblical guidance and advice to clients relating to their personal situations and needs
  • Directs and leads devotions and bible studies for clients
  • Prays with clients during corporate prayer gathering.
  • Performs baptisms.
  • Perform pastoral duties specifically requested by the Executive Director. Applies to licensed clergy members only (and ordained clergy members who are licensed).
  • Provides periodic progress reports to probation officers and other court officials and immediately notifies appropriate authorities when clients are discharged or voluntarily leave the program
  • Provides client representation at court appearances when needed
  • Acts as a liaison between Minnesota Adult & Teen Challenge and the court systems for all client matters via the Legal Liaison
  • Maintains a legal calendar of all pending court cases (Legal Liaison)
Required Skills & Experience (Minimum Qualifications):
  • Bachelor's degree or equivalent experience
  • Licensed or ordained Christian minister preferred
  • Previous working experience in a supervisory or administrative capacity at a drug and alcohol treatment program or Christian discipleship program
  • Ability to model a lifestyle that is in compliance with Minnesota Adult & Teen Challenge's Code of Conduct
  • Strong ability to relate to and mentor people with life-controlling problems.
  • Ability to interpret bible passages and apply biblical knowledge in an appropriate and relevant way to clients' individual life issues and needs
  • Ability to pray out loud with clients in individual and group settings
  • Strong leadership skills (one on one and group situations).
  • Ability to successfully manage multiple projects in a demanding environment that contains frequent interruptions and schedule changes
  • Strong administrative skills; Database, spreadsheet and word processing computer skills
  • Possession of a valid driver's license and a clean driving record that will be accepted by this organization's vehicle insurance carrier
  • Must be comfortable working with people with life-controlling challenges, including mental health and addiction.
  • The ability to live and work by MnTC's culture of honor & core values - practicing compassion, honor, respect, integrity, servanthood, and trust.
  • Must be 21 years of age or older.
  • At least 1 year of freedom from problematic substances.
  • Must be able to meet specific staff requirements outlined in Minnesota Statutes 245G.11. Reference:245G.11 MN Statutes
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 10 pounds at a time.