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Customer Relationship Management Product Manager

2 months ago

Buffalo, United States HSBC Full time

Job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The Customer Relationship Management Product Manager is responsible for all aspects of Customer Relationship product management in in the US market.  This includes the product’s vision, strategy, delivery, and ongoing evolution.  The candidate works closely with local and global resources to improve the CRM user experience and increase user effectiveness resulting in increased productivity.  The candidate will represent the CRM product offering to senior leadership, provide subject matter expertise, and influence key business and technology decisions.  This candidate will function as a part of the US Digital Channels team, reporting to the Head of Digital Channels.

As our Customer Relationship Management Product Manager you will:

  • Prioritize CRM initiatives and strategies based on business goals, developing and ultimately presenting ideas to executive management
  • Manage key performance indicators, measuring efficiency and revenue gain across business lines
  • Consult with business, IT and our external partners to drive innovation and growth
  • Drive immediate and long-term initiatives to maximize advisor sales and minimize costs 

    For this role, HSBC targets a pay range between $55,900.00 and $83,900.00

    The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

    At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements

    You´ll likely have the following qualifications to succeed in this role:

    • 5+ years’ software product management experience
    • Experience with CRM (e.g. Microsoft Dynamics) is highly preferred
    • Experience analyzing data to gain and properly convey the context and meaning of the insights to stakeholders
    • Proven vendor management experience, SLA management, negotiation and project delivery
    • History managing product roadmaps
    • Strong relationship building skills, ability to collaborate with business partners throughout HSBC and influence change
    • Excellent analytical skills
    • The ability to work with limited supervision; the ability to make decisions regarding assigned projects independently or with limited direction from management
    • Ability to lead groups of individuals on a project basis; the capability to render quick, decisive actions as required by sudden crises
    • Excellent communication, presentation, and organizational skills


      In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

      As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future

      #wayup
      All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.