Help Desk Specialist

1 month ago


Chicago, United States Realtime Recruitment Full time

Help Desk Specialist II


Are you passionate about tech support and customer service? Do you thrive in a remote work environment? If so, we have the perfect opportunity for you We're looking for a Help Desk Specialist II to join our client's dynamic team and help them provide top-notch support to their clients and customers.


Why You'll Love Working With Them:

Competitive Salary: Up to $50-55K

4% Bonus

Matched 401k

100% Remote Working: Work from the comfort of your home

Unlimited PTO: Because we value work-life balance.

Comprehensive Medical, Dental, and Vision Coverage

$500 Home Office Setup Stipend

$50 Monthly Stipend for Bills


What You'll Do:

Keep tickets and service requests updated, ensuring they are completed and closed quickly and efficiently.

Analyze request trends to determine and suggest necessary system reconfigurations, whether minor or significant.

Continuously look for ways to streamline processes and enhance efficiency.


What We're Looking For:

✅ 2 years of equivalent experience in a help desk or IT support role.

✅ Strong problem-solving skills and attention to detail.

✅ Excellent communication and customer service skills.

✅ Ability to work independently in a remote environment.


Ready to Join the Team?

If you're excited about this opportunity and meet the requirements, we'd love to hear from you Apply now and become a part of a company that values innovation, efficiency, and a great work-life balance.


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