Help Desk Technician

1 month ago


Chicago, Illinois, United States Center for Research in Security Prices (CRSP) Full time

GENERAL SUMMARY:
The Help Desk Technician is part of a team that provides high-touch support to the internal clients at CRSP. This position will triage, resolve, and route employee requests that require escalation in a timely and accurate manner. They are expected to resolve a majority of issues upon first contact providing the highest-level support.
PRINCIPAL DUTIES & RESPONSIBILITIES:

  • Ensuring triage tickets are being processed for first level trouble shooting
  • Password resets
  • PC restart being able to physically restart desktops
  • Handling all accessory requests such as web cam, headset, mouse, etc.
  • Conference room technology assistance when needed
  • Being part of team projects that are mentored by leads
  • Hardware swaps, E-waste, and basic software deployment using Desktop Central
  • Experience with handling new pcs and Chromebook/boxes
  • Office setup for new employees
  • Packaging for shipment, Inventory, and SysOps Deliveries
  • Being available to be in office for Monday tape pickup
  • Fixing and being point of contract for Printer issues
  • Ewaste - desktops, laptops, Chromebook/boxes

REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE:

  • High School Diploma/GED + 1 year experience in Level 1 support or Associate's degree
  • Junior level experience, just starting in IT - team member will help mentor
  • Excellent problem-solving skills with attention to detail
  • Strong communication and interpersonal skills, both written and verbal
  • Ability to multitask and pivot based on workload and changing priorities

PREFERRED KNOWLEDGE, SKILLS & EXPERIENCE:

  • Associate's degree with 1+ year of experience
  • Prior information technology experience in a help desk role
  • Knowledge of MS operating systems

LOCATION: 105 West Adams Street, 17 th Floor, Chicago, IL
WORK SCHEDULE: Full Time - 8:30 a.m. - 5:00 p.m., normal working hours



  • Chicago, Illinois, United States City of Chicago Full time

    Job Summary:The City of Chicago is seeking a highly skilled Senior Help Desk Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and stakeholders.Key Responsibilities:Respond to help desk calls and escalated calls from first-level response, asking questions...

  • IT Help Desk

    2 months ago


    Chicago, Illinois, United States RKON Full time

    Eager to Join Our Team as a Help Desk Analyst? Join RKON's vibrant environment where dedication and commitment are highly valued. With a history dating back to 1998, our company has a fast-paced culture that adapts to the ever-changing IT industry landscape. Recognized by Crain's Fast Fifty, CRN Fast Growth 150, and Inc. 5000 for our substantial growth, RKON...

  • Help Desk Support

    3 months ago


    Chicago, Illinois, United States TEKsystems Full time

    Job Description:A client of TEKsystems is looking for a Help Desk Support Agent with 1 to 5 years of experience, who will be responsible for providing first class technical support to all internal staff and contractors who have access to the clients internal network and systems. Does this sound like you?You will be expected to maintain both software and...


  • Chicago, Illinois, United States OCC Full time

    *This position is not eligible for sponsorship*Please note this is 1st Shift Tuesday-SaturdaySummaryThe Senior Associate, Help Desk completes general tasks to aid in the ongoing support of workplace endpoint technology which includes desktops, laptops, thin clients, and virtual desktops. The Senior Associate, Help Desk carries out procedures to ensure that...


  • Chicago, Illinois, United States The Trade Desk Full time

    About The Trade DeskThe Trade Desk is a leading independent media buying platform that enables global brands and their agencies to advertise to audiences around the world. Our platform is designed to help marketers reach more customers in more places, with more transparency and choice at every stage.Our MissionWe are transforming the way brands and agencies...


  • Chicago, Illinois, United States The Trade Desk Full time

    About The Trade DeskThe Trade Desk is a leading technology company that is changing the way global brands and their agencies advertise to audiences around the world. Our media buying platform helps brands deliver a more insightful and relevant ad experience for consumers and sets a new standard for global reach, accuracy, and transparency.Our CultureWe value...


  • Chicago, Illinois, United States RKON Full time

    Analyst (Tier 1), End User EngineeringAbout us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services for the Mergers and Acquisitions market. RKON was recently recognized as one of the 100 best places to work in IT, highlighting our competitive advantage of empowering thought...


  • Chicago, Illinois, United States RKON Full time

    About us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services for the Mergers and Acquisitions market. RKON was recently recognized as one of the 100 best places to work in IT, highlighting our competitive advantage of empowering thought leaders and providing cutting-edge...


  • Chicago, Illinois, United States BHS Corrugated & Robotics Full time

    Job OverviewBHS Corrugated & Robotics is on the lookout for a Help Desk Facilitator who possesses a deep commitment to customer satisfaction and a robust technical foundation in industrial or mechanical systems. This role is distinct from traditional IT Help Desk positions; we seek a seasoned industrial technician adept at managing customer inquiries,...


  • Chicago, Illinois, United States Help At Home Full time

    Job Summary:We are seeking a detail-oriented and analytical individual to provide financial leadership and support to our regional and branch management teams at Help At Home, the leading national provider of in-home personal care services.Key Responsibilities:Support regional and branch management teams with financial planning, budgeting, and reporting to...


  • Chicago, Illinois, United States Grubhub Full time

    About The Opportunity We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works...


  • Chicago, Illinois, United States Help at Home Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Strategic Growth and Partnerships to join our team at Help at Home. As a key member of our leadership team, you will be responsible for leading and implementing strategic planning initiatives to drive business growth and identify new opportunities for expansion.Key...

  • Front Desk Assistant

    1 month ago


    Chicago, Illinois, United States GoHealth Full time

    GoHealth Intro:GoHealth is a leading health insurance marketplace and Medicare-focused digital health company. Through the efficient, multi-tiered guidance of our highly specialized licensed insurance agents, GoHealth meets Medicare consumers where they are in their enrollment journeys and empowers them to choose the plan and carrier best suited for their...


  • Chicago, Illinois, United States Help At Home Full time

    Position OverviewHelp at Home stands as the foremost national provider of in-home personal care services, dedicated to empowering individuals to maintain their independence and dignity within their homes. Our organization supports a vast network of clients through the commitment of compassionate caregivers across multiple states. We seek individuals who are...


  • Chicago, Illinois, United States Help At Home Full time

    Position OverviewHelp at Home stands as the foremost national provider of in-home personal care services, dedicated to empowering individuals to maintain their independence and dignity within their homes. Our organization supports a vast network of clients and caregivers across multiple states, and we are in search of individuals who are passionate about...


  • Chicago, Illinois, United States Help at Home Full time

    Company Overview:Help at Home stands as the foremost national provider of in-home personal care services, dedicated to empowering individuals to maintain their independence and dignity within their own homes. Our organization supports a vast network of clients each month, relying on a compassionate team of caregivers across multiple states. We seek...


  • Chicago, Illinois, United States Help at Home Full time

    Company Overview:Help at Home stands as the foremost national provider of in-home personal care services, dedicated to empowering individuals to maintain their independence and dignity within their own homes. Our organization supports a substantial number of clients each month, backed by a large team of compassionate caregivers across multiple states. We...


  • Chicago, Illinois, United States Help at Home Full time

    Company Overview:Help at Home stands as the foremost national provider of in-home personal care services, dedicated to empowering individuals to maintain their independence and dignity within their own homes. Our organization supports a vast network of clients through the dedication of compassionate caregivers across multiple states.Position Summary:In the...


  • Chicago, Illinois, United States Help at Home Full time

    Company Overview:Help at Home stands as the foremost national provider of in-home personal care services, dedicated to empowering individuals to maintain their independence and dignity within their own homes. Our organization supports a substantial number of clients each month through the dedication of thousands of compassionate caregivers across multiple...


  • Chicago, Illinois, United States Help At Home Full time

    Help at Home is a premier national provider of in-home personal care services, dedicated to empowering individuals to maintain their independence and dignity within their own homes. Our organization supports a vast network of clients through the dedication of compassionate caregivers across multiple states. We seek individuals who are passionate about making...