Senior Help Desk Technician
2 months ago
Job Summary:
The City of Chicago is seeking a highly skilled Senior Help Desk Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and stakeholders.
Key Responsibilities:
- Respond to help desk calls and escalated calls from first-level response, asking questions and obtaining information from users to assess the extent of software and hardware problems.
- Monitor the network via a terminal to read and view files on servers and conduct varied connectivity tests to isolate and identify the source of personal computer and network malfunctions.
- Provide assistance to users and resolve problems of a more complex nature relating to gaining access and using Oracle and other software applications on the network.
- Troubleshoot and resolve a wide range of connectivity, hardware, and software problems.
- Complete work orders to document work performed.
- Instruct users in the operation of new or upgraded software applications.
- Set up computer workstations and peripheral equipment and load and test software packages onto PCs.
- May oversee staff at different levels in resolving user problems at field locations.
Requirements:
- Fifteen semester hours in Computer Sciences or Information Technology/Systems, plus two years of experience in performing technical support functions, or an equivalent combination of education, training, and experience.
- Preference will be given to candidates possessing previous payroll experience in time and attendance, previous experience with CATA or equivalent, proficiency using Oracle, previous customer service experience, proficiency using Microsoft Office Suite, and previous experience using Business Objects.
Working Conditions:
This position is in the Career Service and requires applicants to successfully complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview, will be selected.
-
Senior Help Desk Technician
2 weeks ago
Chicago, Illinois, United States City of Chicago Full timeJob Title: Senior Help Desk TechnicianJob Summary:The City of Chicago is seeking a highly skilled Senior Help Desk Technician to join our team. As a key member of our IT department, you will provide technical support and assistance to our employees and stakeholders, ensuring the smooth operation of our computer systems and networks.Key...
-
Help Desk II Technician
6 days ago
Chicago, Illinois, United States Middleground It Full timeJob Title: Help Desk II TechnicianJob Summary: We are seeking a highly motivated and experienced Help Desk II Technician to join our team at Middleground It. As a Help Desk II Technician, you will be responsible for providing technical support to our clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, and...
-
Senior Help Desk Technician
4 weeks ago
Chicago, Illinois, United States City of Chicago Full timeJob Title: Senior Help Desk TechnicianUnder supervision, performs at the fully functional level, providing technical support on moderately complex personal computer (PC) and PC network malfunctions, and performs related duties as required.Key Responsibilities:Responds to help desk calls and escalated calls from first-level response, asking questions and...
-
Help Desk Support Specialist
6 days ago
Chicago, Illinois, United States CRSP COMPANY Full timeJob Summary:The Help Desk Technician will be part of a team that provides high-touch support to internal clients at CRSP. This role will involve triaging, resolving, and routing employee requests that require escalation in a timely and accurate manner. The successful candidate will be expected to resolve a majority of issues upon first contact, providing the...
-
Senior UX Designer II
3 weeks ago
Chicago, Illinois, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading global technology company that empowers brands and their agencies to deliver a more insightful and relevant ad experience for consumers. Our media buying platform helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and...
-
IT Help Desk Manager
3 weeks ago
Chicago, Illinois, United States Motion Recruitment Full timeExciting Opportunity for IT Help Desk ManagerWe are seeking a highly skilled and experienced IT Help Desk Manager to lead our support services team in the heart of technology innovation. As a dynamic healthcare company leveraging cutting-edge IT solutions, we are looking for a full-time Help Desk Manager to manage our on-site support services team in...
-
IT Help Desk Manager
2 weeks ago
Chicago, Illinois, United States Motion Recruitment Full timeExciting Opportunity for IT Help Desk ManagerMotion Recruitment is seeking a highly skilled IT Help Desk Manager to lead their support services team in Chicago, IL. As a dynamic healthcare company, they leverage cutting-edge IT solutions to deliver exceptional customer service. The ideal candidate will have a strong background in managing IT help desks, with...
-
Tier 1 Help Desk Specialist
1 month ago
Chicago, Illinois, United States Framework IT Full timeJob Title: Tier 1 Help Desk TechnicianFramework IT is a leading IT Managed Service Provider in Chicago, dedicated to reinventing technology by delivering exceptional support services. Our mission is to prioritize our clients' needs and challenges, designing tailored solutions to meet their business objectives.We believe that investing in our employees'...
-
Senior Director, Business Development, Retail
4 weeks ago
Chicago, Illinois, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading independent media buying platform designed for the open internet. Our platform helps marketers reach more customers in more places, with more transparency and choice at every stage.Job SummaryWe are seeking a Senior Director, Business Development, Retail to join our team. As a key member of our business...
-
Help Desk Specialist
2 weeks ago
Chicago, Illinois, United States Kelly Services, Inc. Full timeHelp Desk RepresentativeKelly Services, Inc is seeking a skilled Help Desk Representative to join their team.Key Responsibilities:Provide technical support to users via phone, email, or chatTroubleshoot and resolve software and hardware issuesDocument and track user interactions and solutionsAssist with system setup and configurationEscalate complex problems...
-
Help Desk Support Specialist
2 weeks ago
Chicago, Illinois, United States CRSP COMPANY Full timeJob SummaryThe Help Desk Technician is a key member of our team, providing high-touch support to our internal customers. This role requires a strong problem-solving skillset, excellent communication and interpersonal skills, and the ability to multitask and pivot based on workload and changing priorities.Key ResponsibilitiesTriage and resolve employee...
-
Help Desk Specialist
2 weeks ago
Chicago, Illinois, United States Art Institute of Chicago Full timeAbout the PositionWe are seeking a highly skilled Help Desk Specialist to join our team at the Art Institute of Chicago. As a Help Desk Specialist, you will provide technical support for student and faculty laptop computers associated with SAIC AIADO Multi-Platform Laptop Program, as well as computer labs and courses that use the multi-platform software...
-
Senior UX Designer II
6 days ago
Chicago, Illinois, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a pioneering media buying platform that empowers global brands and their agencies to deliver a more insightful and relevant ad experience for consumers worldwide. Our platform sets a new standard for global reach, accuracy, and transparency in the advertising industry.Our CultureWe take pride in the inclusive culture...
-
Help Desk Support Specialist
2 weeks ago
Chicago, Illinois, United States Middleground It Full timeAbout Middleground ITWe are a rapidly growing IT Managed Service Provider located in the heart of the city.We provide outsourced IT services to clients in various industries, including Healthcare, Legal, Financial, Manufacturing, and Federal Government.We are a fast-paced team that requires quick thinking and a proactive attitude.Job SummaryWe are seeking a...
-
Help Desk Specialist
4 weeks ago
Chicago, Illinois, United States MSCCN Full timeJob Title: Help Desk SpecialistThis role is responsible for providing first-tier end-user support via telephone in an ACD Help Desk Environment. The Help Desk Specialist will also provide face-to-face support to end-users as directed by the Manager, IS Operations.Key Responsibilities:Resolve end users' IS technology issuesInstall hardware, software, and...
-
Help Desk Specialist
1 month ago
Chicago, Illinois, United States Pierce Technology Corp Full timeJob Title: Help Desk AnalystPierce Technology Corp is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical assistance and support to employees and users, resolving technical issues, and maintaining the daily performance of computer systems.Key Responsibilities:Technical Support: Provide...
-
Help Desk Specialist
2 weeks ago
Chicago, Illinois, United States Gads Hill Center Full timeJob Title: Help Desk SpecialistGads Hill Center is seeking a highly skilled and experienced Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to our staff and clients.Key Responsibilities:Provide technical support and assistance to staff and clients via phone, email, and...
-
Service Desk Technician
4 weeks ago
Chicago, Illinois, United States AEEC Full timeTier II Service Desk Technician Job DescriptionWe are seeking a highly skilled and experienced Tier II Service Desk Technician to join our team at AEEC. As a key member of our IT support team, you will be responsible for providing technical support to our customers and resolving complex technical issues.Key Responsibilities:Provide technical support for...
-
Senior Product Manager
1 month ago
Chicago, Illinois, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading global technology company that empowers brands to deliver a more insightful and relevant ad experience for consumers. Our mission is to revolutionize the way global brands and their agencies advertise to audiences around the world.Job DescriptionWe are seeking a Senior/Staff Product Manager to lead our product...
-
Help Desk Specialist
2 weeks ago
North Chicago, Illinois, United States Global Enterprise Services, LLC Full timeJob OverviewThe Help Desk Specialist will provide technical support for computer desktop, laptop, and peripheral equipment, including printers, scanners, faxes, keyboards, mouse, HD, CDROM, operating systems, and software application installation and maintenance support.Key Responsibilities: Create and maintain computer tickets for all Help Desk calls using...