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IT Help Desk Support

5 months ago

Chicago, United States K2 Staffing, LLC Full time
Job DescriptionJob DescriptionSummaryOur client is a leading CPA Firm located in Chicago, IL (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills.

Duties & Responsibilities
  • New User Onboarding & Offboarding
  • Troubleshooting and managing Windows Servers and Active Directory
  • Maintaining Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions for new users
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Ability to use various messages in an event log to affect repairs.
  • On occasions, receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
  • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Excellent verbal and written communication skills
  • Possesses strong time-management skills
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Experience with RMM (remote monitoring and management) & PSA (ticketing system), such as Jira
Ideal Qualifications & Experience (not required)
  • Accounting / Fintech
  • CCH Products
  • Thompson Reuters products
  • Extron Conference
  • Quickbooks Administration
  • Technical writing / documentation
  • ITSM / ITAM
  • Agile Methodologies
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.