Desktop Support Technician L1

1 month ago


Mount Vernon, United States Excis Compliance Full time

We are searching for a solution-focused desktop support technician L1 to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.


Responsibilities:

  • Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
  • Receiving and documenting requests for support.
  • Deciding on the most suitable ways of providing aid.
  • Delivering IT and related assistance upon request, or as you deem suitable.
  • Configuring new desktops, routers, modems, and similar devices.
  • Performing routine inspections and upkeep of existing installations.
  • Updating computer operating systems and other important software, as needed.
  • Substantiating requests for hardware and software purchases and upgrades, if appropriate.
  • Providing suggestions on appropriate training for staff.


Requirements

  • CompTIA A+, Microsoft Certified Professional (MCP) or better
  • Minimum 2 years of Desktop Support Technician experience.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Excellent communication relationship-building and internal customer service skills.
  • Must have a legal working permit without needing a sponsorship now and even future.


Location: 1 Lexan Lane, Mt Vernon, Indiana 47620, USA



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