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Technical Support Specialist

2 months ago

Mount Vernon, New York, United States Acture Solutions Full time
Job Overview

Position Summary: Acture Solutions is on the lookout for a skilled IT Support Technician to enhance our operations. We are in search of a professional who possesses outstanding organizational and technical abilities to provide effective technical assistance throughout the educational sector.

Key Responsibilities:

  • Equipment Installation and Maintenance: Responsible for the setup and upkeep of various computing devices, including desktops, laptops, and tablets.
  • Issue Diagnosis and Resolution: Identify and rectify hardware and software challenges to ensure minimal disruption to services.
  • Printer Management: Oversee the installation, configuration, and troubleshooting of printing devices.
  • Support for Additional Hardware: Install and troubleshoot supplementary devices such as scanners, projectors, and interactive displays.
  • Software and Cloud Services Assistance: Provide support for district software applications and cloud-based services, ensuring they operate efficiently.
  • Technology Recommendations: Contribute to the technology budget by advising on necessary hardware and software solutions.
  • Help Desk Services: Deliver help desk support during operational hours, resolving issues related to user accounts, device connectivity, and software applications.
  • Documentation Practices: Maintain accurate records of support interactions and resolutions within the ticketing system.
  • Collaborative Efforts: Work alongside internal teams to manage hardware inventory and document network configurations.
  • Audio-Visual Support: Assist in the setup of audio-visual equipment for significant events.
  • Additional Technical Support: Provide further technology assistance as required.

Candidate Profile: Required Skills and Experience

  • Demonstrated experience in technical support for hardware and software.
  • Familiarity with a variety of IT equipment.
  • Strong analytical skills for troubleshooting technical issues.
  • Excellent interpersonal skills and teamwork capabilities.
  • Experience with help desk operations and ticketing systems.
  • Knowledge of audio-visual equipment and its setup.
  • Ability to manage multiple priorities independently.
  • Valid driver's license is necessary.

Work Schedule:

This is a full-time role, with a structured schedule. The position requires flexibility to support multiple locations.

About Acture Solutions: With over four decades of experience in the technology solutions sector, Acture Solutions is recognized for its innovative approach. Our team is committed to delivering high-quality services and fostering a collaborative work environment.

Employee Benefits:

We provide a competitive benefits package, including comprehensive health insurance, retirement plans, and paid time off. The expected salary range is $45,000-$55,000, based on experience.

Company Culture:

Acture Solutions is dedicated to maintaining a positive and inclusive workplace, prioritizing respect and quality in all our endeavors.

Application Requirements:

All candidates must undergo a background check and possess a valid driver's license.