IT Technician

Are you passionate about technology and ready for a role filled with dynamic challenges? CES Credit Union in Mount Vernon, OH is seeking a talented IT Technician - Technical Support Specialist to join our team and help us maintain top-notch computer hardware, critical software deployments, and provide exceptional tech support. This is an on-site position located in Mount Vernon, OH.

Why CES Credit Union?

Since 1952, we have grown to become a successful, community-based establishment that is dedicated to the financial success of our members and the communities we serve. Large enough to offer a variety of products and services, but small enough to care about each of our members and employees, we are a valued asset for thousands of central Ohio families.

Our success is thanks to the service provided by an excellent workforce. We show our appreciation for our employees with great benefits and a close-knit supportive team environment.

What We Offer:

• Competitive Salary: Based on experience
• Comprehensive Benefits: Medical, dental, vision, short-term and long-term disability, life insurance
• 401(k) Plan: With company match
• Paid Time Off: Vacation, sick days, personal time, and paid federal holidays

Your Role:

As an IT Technician - Technical Support Specialist, you will:

• Maintain IT Systems: Install, upgrade, test, and maintain computers and peripheral equipment.
• Troubleshoot and Resolve Issues: Address problems with application servers, hardware, phone systems, or network infrastructure.
• Enhance Systems: Coordinate technology resources, automate processes, and improve existing systems.
• Ensure Security: Monitor our network to guarantee 24/7 availability with a focus on security and confidentiality.
• Provide Support: Offer courteous technical support, manage help desk tickets, and develop training materials to empower users.

Qualifications:

• Associate degree in Computer Science or a related field
• In-depth knowledge of Microsoft Active Directory
• Experience with maintaining and upgrading PC hardware and software
• Understanding of telecommunications systems, LAN/WAN functions, and operating systems
• Strong computer skills, attention to detail, and customer service abilities
• Willingness to stay updated with seminars on disaster recovery, information security, and related topics

Preferred Experience:

• Previous IT Support Roles: Hands-on experience in helpdesk or technical support positions.
• Systems Implementation: Experience with deploying and configuring new systems and technologies.
• Troubleshooting: Demonstrated ability to diagnose and resolve technical issues efficiently.
• Security: Knowledge of cybersecurity practices, including firewalls, antivirus software, and intrusion detection systems. Experience with data protection and compliance (e.g., GDPR, HIPAA).
• Web-based programming skills (JAVA, HTML/CSS, JAVASCRIPT)

Preferred Certifications but not required:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Certified: Azure Administrator Associate
• Cisco Certified Network Associate (CCNA)
• Certified Information Systems Security Professional (CISSP)

Schedule: Monday through Friday, 8:30 am - 5:30 pm, and Saturday, 9 am - 1 pm. Occasional evening or weekend work may be required.

If you're ready to contribute to a community-focused organization and make an impact with your technical skills, we'd love to hear from you. Apply today to join the CES Credit Union team, please fill out our initial 3- minute, mobile friendly application.

CES is an equal opportunity / affirmative action employer.

Location: 43050