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Field Services Engineer

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Richmond, United States Candela Medical Full time

The Field Service Engineer will provide field support on Candela equipment both in and outside of the Northern Virginia territory as required. Install/remove/repair/upgrade and preform preventative maintenance with a high level of skill, detail, and account management.


This position is home-based with 100% travel within the territory.


General Responsibilities:

  • Proficiency in laser technology.
  • Maintains an average repeat call rate of 5% or less.
  • Takes a leading role in account management. Initiates contact with inactive accounts to generate new service business.
  • Responsible for all daily logistical matters and departmental tasks as assigned.
  • Maintains personal inventory location with 5 % variance.
  • Responsible for providing field support on Candela equipment in and out of an assigned territory.
  • Maintains a high level of White Glove Service and Customer Interaction.
  • Focus on precise and detailed Service Reporting.
  • Provide field support on Candela equipment including installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment.
  • 100% traveling position. The FSE may be gone from their home base up to 5 days per week with both in and out of territory service calls.
  • Weekend work required to support trade shows, workshops, and customer repairs. Must be able to travel on Sunday night for an early Monday service call as required.
  • Responsible to provide a high level of communication to Dispatching, their Regional Manager and customers.
  • Focus of this position is to attain a high level of performance in customer service, repair work and a strong focus on developing account management skills.


Knowledge/Educational Requirements:

  • This position requires a minimum of 5-8 years of experience in a service rep position
  • A.S. degree in electronics or equivalent, combined with the above experience level
  • Biomedical/laser preferred
  • Team player, proficient in reading and interpreting schematics.
  • Good customer service background
  • Extensive travel required


Please apply in addition to LinkedIn on the Candela Medical website: