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Field Service Engineer II

4 months ago

Richmond, United States Candela Full time

**Field Service Engineer II**

Requisition Number **2777**

Location **US - Richmond, VA**

State/Territory **Virginia**

**Company Overview:**

Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development, manufacturing, and distribution of medical and aesthetic laser and light-based technologies. The Companys technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic application including hair removal, wrinkle reduction, tattoo removal, improving the skins appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins, scarring and other common indications.

Candela develops products for the global aesthetic market. These products begin as concepts developed by Candelas world-class team of scientists and engineers or as acquired or licensed technologies that Candela then completes the development and/or commercialization of. These programs are supported by Candelas global clinical, regulatory, and quality teams and are managed through our Product Development Process (PDP) and Quality Management System (QMS)

The Companys headquarters are in Marlborough, Massachusetts, US, with and additional R&D facility in Yokneam, Israel and commercial locations across Asia Pacific, and Europe. Products are sold direct in 18 countries worldwide and through distributors in over 60 others and are supported by field service, clinical education, marketing development organizations and distributorship arrangements.

**Responsibilities**

+ Proficiency in laser technology.

+ Maintains an average repeat call rate of 5 % or less.

+ Takes a leading role in account management. Initiates contact with inactive accounts to generate new service business.

+ Responsible for all daily logistical matters and departmental tasks as assigned.

+ Maintains personal inventory location with 5 % variance.

+ Responsible for providing field support on Candela equipment in and out of an assigned territory.

+ Maintains a high level of White Glove Service and Customer Interaction.

+ Focus on precise and detailed Service Reporting.

+ Provide field support on Candela equipment including installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment.

+ 100% traveling position. The FSE may be gone from their home base up to 5 days per week with both in and out of territory service calls.

+ Weekend work required to support trade shows, workshops, and customer repairs. Must be able to travel on Sunday night for an early Monday service call as required.

+ Responsible to provide a high level of communication to Dispatching, their Regional Manager and customers.

+ Focus of this position is to attain a high level of performance in customer service, repair work and a strong focus on developing account management skills.

**Qualifications**

+ This position requires a minimum of 5-8 years of experience in a service rep position

+ A.S. degree in electronics or equivalent, combined with the above experience level

+ Biomedical/laser preferred

+ Team player, proficient in reading and interpreting schematics.

+ Good customer service background

+ Extensive travel required

Candela Corporation is proud to be an Equal Employment Opportunity and Affirmative Action Employer and is committed to creating a diverse and inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.