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Field Service Engineer

3 months ago

Richmond, United States VideoJet Full time

Videojet Technologies is the global leader in printing solutions to help customers ensure product safety and improve their productivity by printing detailed information, such as expiration dates or batch information, on everyday products they make.As a Field Service Engineer, you are the eyes and ears of Videojet when providing service and support through customer interactions.We are a close-knit team across many locations. With an office-based technical support team, our Field Service Engineers are never 'on their own'.We offer a competitive compensation package that includes a base salary, unlimited bonus opportunities, full medical on day one, parental benefits, a phone, and a company car.Why our Field Service Engineers love their job:Each day will provide varied experiences in stimulating production environmentsYour talent and effort will directly influence the success of your team while enabling you to grow professionally into the best version of yourselfRewards include:Flexibility, autonomy and freedom to manage your scheduleThe benefits and responsibilities of independent field service workThe satisfaction of delivering industry-leading solutions to our customersThe enjoyment of daily interactions with a diverse and mutually supportive teamWithin your role, you will:Provide ongoing care and support for our customer's equipmentInstall our products and solutions at customer locationsDiagnose and resolve challenges and problemsBecome a trusted advisor and partner for our customers, to develop excellent relationships.Extend our Videojet footprint in the market by promoting our service agreements and newer technology.To be successful in this role you will:Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for helpPartner with customers to assess their needs, manage their expectations, and drive resultsProactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solutionCollaborate with teammates, managers and customersOUR BENEFITS:Eligible for benefits (medical, dental, vison & more) on day 1, no waiting periodTraining and development opportunities401K savings plan + company matchTuition reimbursement from Day 1Attractive employee referral programPaid Parental LeaveWellbeing Program, with rewardsEmployee Assistance Program (legal, financial, and counselling resources)US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $26.00 - $28.00 USD per hour. This job is also eligible for Incentive Pay.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.Unsolicited AssistanceWe do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.