Front Desk Agent Aspen

1 week ago


Aspen, United States East West Family of Companies Full time
Description

The Aspen Mountain Residences, located in Aspen, CO is looking for a Front Desk Agent to join our team. If you enjoy working as a part of a team and have a motivated and positive attitude, we would love to meet you

Duties Include: Maintaining and promoting guest hospitality at all times, ensuring the Front Desk is run and organized in such a way as to ensure smooth check in and check out, maintain guest satisfaction at all times

Location: The Aspen Mountain Residences, Managed by East West Hospitality - Aspen, CO

Employment Type: Full Time, Seasonal

Start Date: ASAP

Pay Rate: $24.00/Hour

Schedule: Flexible Schedule, some nights, weekends, and holidays required

Minimum Requirements

Essential Responsibilities

Duties Include:
  • Assure that check-outs have been pulled and verified on a regular basis.
  • Assure the accuracy and completion of all folios, room changes, credit approvals, etc.
  • Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or personnel.
  • Have knowledge of any and all promotions and/or current programs that would influence or affect the guest.
  • Maintain a high standard of personal hygiene and be in proper uniform at all times.
  • To ensure the front office management team are aware of any VIP's coming to the hotel or guests that may require special attention
  • Each colleague is expected to carry out all reasonable requests by management which the colleague is capable of performing.

Technical Skills:
  • Knowledge of Front Office, Guest Relations and Reservations operational procedures.
  • Good working knowledge of Reservations, Switchboard and Guest Inventory systems.
  • Knowledge of overall hotel operations as they affect department.
  • Good presentation, platform and training/facilitation skills.
  • Ability to use standard software applications and hotel systems.
  • Knowledge of safety standards.

Functional Skills:
  • Effective decision making skills.
  • Effective problem-solving skills.
  • Cashiering skills.
  • Good negotiation and consensus building skills.
  • Ability to manage labor effectively.
  • Good organizational skills.
  • Effective change management skills.

Interpersonal Skills:
  • Ability to display good hospitality skills and sets a positive example for guest relations.
  • Ability to acquire and maintain relationships i.e. colleagues, customers and vendors.
  • Good communication skills (verbal, listening, writing).
  • Bilingual helpful but not required.
  • Good customer and colleagues relation skills.

Benefits & Perks:
  • Health Insurance - Choose from two plans
  • Dental, Vision, & Accident Insurance
  • Life Insurance
  • Ski Pass or Equivalent Bonus
  • 401(K) Plan with Employer Match
  • Paid Time Off & Paid Sick Time
  • Career Development Trainings
  • Discounts at Eye Pieces & Venture Sports
  • Sabbatical Program
  • Employee Assistance Program

Why East West:

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.

We hope you'll consider joining us Visit our website to learn more about East West at jobs.eastwest.com

East West Hospitality is an equal opportunity employer and participates in E-verify.Learn More

  • Aspen, United States East West Family Of Companies Full time

    Description The Aspen Mountain Residences, located in Aspen, CO is looking for a Front Desk Agent to join our team. If you enjoy working as a part of a team and have a motivated and positive attitude, we would love to meet you! Duties Include: Maintaining and promoting guest hospitality at all times, ensuring the Front Desk is run and organized in such a...


  • Aspen, Colorado, United States Aspen Skiing Company Full time

    Are you passionate about delivering exceptional customer experiences? Do you have excellent communication skills and a warm smile? We're looking for a skilled and enthusiastic Part Time Front Desk Agent to join our team!The estimated salary for this role is $15-$20 per hour, depending on experience and qualifications. As a key member of our front office...

  • Front Desk Agent

    4 months ago


    Aspen, United States Auberge Resorts Full time

    Company Description Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town's silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we've seen cowboys ride through our doors, 10th...


  • Aspen, Colorado, United States Aspen Music Festival Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Front Desk and Mailroom Coordinator. This role is responsible for managing the front desk reception area, switchboard duties, and mailroom operations.About the RoleThis position reports to the Housing Director and assists in various administrative duties. The...


  • Aspen, Colorado, United States East West Family Of Companies Full time

    About the RoleWe are seeking an experienced Front Desk Agent to join our team at The Aspen Mountain Residences in Aspen, CO. As a key member of our front office management team, you will be responsible for ensuring seamless guest check-in and check-out processes, maintaining high standards of personal hygiene and uniform adherence, and providing exceptional...


  • Aspen, Colorado, United States Aspen Skiing Company Full time

    The Front Office Manager plays a pivotal role in ensuring the smooth operation of the Front Desk and Guest Services departments at Limelight Hotels.Located in Aspen, Colorado, Snowmass, Colorado, Ketchum, Idaho, and Downtown Denver, Colorado, our pet-friendly hotels offer an unparalleled guest experience, with a commitment to sustainability, unmatched...


  • Aspen, United States Aspen Music Festival Full time

    The Front Desk Receptionist & Mailroom Manager is responsible for the front desk reception area, managing all switchboard duties and the mailroom, and providing general information to callers as well as students, faculty, and staff, and assisting the Schedule Coordinator with lobby traffic flow management. Reporting to the Housing Director, this position...


  • Aspen, Colorado, United States Marriott International, Inc Full time

    Job Summary:The Front Desk Ambassador is responsible for delivering a world-class experience to our guests from the moment they arrive until their departure. With exceptional communication skills and a warm smile, this individual will be the face of our hotel, creating lasting memories for our guests.This role requires someone who is proactive, flexible, and...


  • Aspen, Colorado, United States Salamander Hospitality, Llc Full time

    Job SummaryAs a seasoned Hotel Front Desk Supervisor with Salamander Hospitality, LLC, you will be responsible for overseeing the efficient operation of the front desk, ensuring exceptional guest experiences, and driving revenue growth.Key Responsibilities* Assist the Front Office Manager in managing the front desk operations, including room assignments,...

  • Host Team Member

    6 days ago


    Aspen, Colorado, United States Mollie Aspen Full time

    Job Title: Host-HostessAbout Mollie AspenMollie Aspen is a boutique hotel that redefines the essence of hospitality. Our hotel is inspired by the inimitable Mollie Gibson, a beloved local figure known for her enthusiasm for the outdoors and ability to bring people together.Job DescriptionAs a Host-Hostess at Mollie Aspen, you will be the first point of...


  • Aspen, Colorado, United States HayMax Hotels LLC Full time

    OverviewHayMax Hotels LLC is a leading hospitality company that values teamwork, individuality, and exceptional guest experiences. We are redefining the essence of luxury hospitality in Aspen, CO.Salary$24 per hour (part-time, non-exempt)Job DescriptionWe are seeking a Reservations Ambassador to join our team at MOLLIE Aspen. As a key member of our front...


  • Aspen, Colorado, United States Auberge Resorts Full time

    About Hotel JeromeAs the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we've seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff.Join Our Team as a Front Desk AgentThis...


  • Aspen, United States City of Aspen Full time

    *Up to $3,000 Sign On Bonus May Be Available* Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The application must be filled out completely; stating "see resume" anywhere in the application, is not an acceptable substitute for a completed application. Enjoy Industry Leading Benefits:...


  • Aspen, United States City of Aspen Full time

    *Up to $3,000 Sign On Bonus May Be Available* Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The application must be filled out completely; stating "see resume" anywhere in the application, is not an acceptable substitute for a completed application. Enjoy Industry Leading Benefits:...

  • Seasonal Associate

    3 weeks ago


    Aspen, United States Alo Yoga Full time

    Role Objective The Seasonal Associate works to achieve store sales and operational goals. They will support creating an authentic people experience both front and/or back of house. Key Job Responsibilities * Impacts the business and store environment in a positive manner that aligns with Store goals and Alo's Guiding principles. * Drive and exceed sales...

  • Front Desk Associate

    3 weeks ago


    Aspen, Colorado, United States Salamander Hospitality Full time

    Company OverviewSalamander Hospitality is a leading hospitality company with a commitment to excellence in customer service and operational efficiency. Our team of dedicated professionals is passionate about delivering exceptional experiences for our guests.SalaryThe estimated salary for this role is $40,000 per year, based on national averages and industry...

  • Front Desk Ambassador

    3 weeks ago


    Aspen Hill, Maryland, United States Marriott International, Inc Full time

    Company OverviewMarriott International, Inc is a leading hospitality company with over 50 luxury hotels and resorts worldwide. We are committed to delivering exquisite experiences for our guests and strive to maintain an unparalleled level of service.SalaryThe estimated annual salary for this position is around $38,200-$76,400 per year, depending on location...


  • Aspen, Colorado, United States Aspen Music Festival Full time

    About the Role:We are seeking a highly skilled Administrative Support Coordinator to join our team. The successful candidate will be responsible for managing the front desk reception area, switchboard duties, and providing general information to callers. They will also work closely with the Schedule Coordinator to optimize lobby traffic flow.Key...


  • Aspen, Colorado, United States Aspen Music Festival Full time

    Job Overview:This Reception and Mail Services Specialist role requires a detail-oriented individual with excellent customer service skills. The successful candidate will oversee the front desk reception area, manage switchboard duties, and provide general information to callers. They will also collaborate with the Schedule Coordinator to optimize lobby...


  • Aspen, Colorado, United States Aspen Music Festival Full time

    Role OverviewThe Receptionist and Mailroom Manager Assistant will provide exceptional customer service, manage the front desk reception area, and oversee switchboard duties and mailroom operations.About the PositionThis role reports to the Housing Director and requires excellent organizational skills, attention to detail, and the ability to multitask...