Host Team Member

5 days ago


Aspen, Colorado, United States Mollie Aspen Full time
Job Title: Host-Hostess
About Mollie Aspen

Mollie Aspen is a boutique hotel that redefines the essence of hospitality. Our hotel is inspired by the inimitable Mollie Gibson, a beloved local figure known for her enthusiasm for the outdoors and ability to bring people together.


Job Description

As a Host-Hostess at Mollie Aspen, you will be the first point of contact for our guests. You will be responsible for welcoming guests, managing the waitlist, and taking care of reservations. You will also assist with other front-of-house duties and help create a seamless and exceptional dining experience.


Responsibilities
  • Know the table numbers and position numbers in all sections of the restaurant.
  • Maintain a comprehensive knowledge of our reservation policies and procedures and the hours for all spaces in the building.
  • Cultivate fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails.
  • Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
  • Report all guest complaints to management immediately and follow our steps of service for navigating guest complaints.
  • Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building.
  • Build a thorough knowledge of our service standards and style as detailed in the Employee Manual.
  • Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift.
  • Maintain a reasonable response time for all Slack communication: a maximum of an answer to any correspondence before your next shift.
  • Treat all areas of the restaurant with respect. Clean & reset to zero when necessary.
  • Help all departments whenever possible.
  • Ask for help when you need it.

Requirements
  • Excellent guest service and problem-resolution skills.
  • Ability to handle multiple tasks and work under pressure.
  • Ability to work flexible schedules, including weekends, evenings, and holidays.
  • Spanish language preferred.
  • Strong leadership and interpersonal skills.

Benefits
  • Annual and Seasonal Bonus Opportunities
  • Medical/Dental/Vision
  • Hotel Discounts
  • IRA Retirement Plan
  • Paid Vacation, Sick and Volunteer Days
  • Employee Incentive Programs
  • Bus Passes Included

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