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Senior Vice President Operations

4 months ago

Tampa, United States Wipro Full time

Job Title: Vice President (SVP) of Health Plan Operations


Overview:

As the Senior Vice President of Health Plan Operations at Wipro HealthPlan Services (WHPS), you will be a key leader responsible for overseeing all operational aspects of WHPS' Business Process as a Service (BPaaS) solutions for health plan customers. Collaborating closely with executive leadership, you will drive strategic goals and innovations while ensuring operational excellence and client satisfaction. This role requires a visionary leader with a proven track record in operational management within the health plan or managed services industry.


Responsibilities:


Strategic Leadership

  • Support the executive leadership team in achieving strategic goals with overall accountability and responsibility for day-to-day operations management.
  • Collaborate with the Chief Information Officer to deliver innovations and excellence in BPaaS solutions.

Operational Excellence:

  • Oversee all aspects of company operations to ensure alignment with deliverables, timelines, and performance goals.
  • Continually monitor, evaluate, and optimize financial performance.

Client Engagement:

  • Interact regularly with key payors to manage projects, ensure customer satisfaction, and onboard new customers.
  • Identify strategic opportunities to enhance customer experience, operational processes, technology, and risk management.

Strategic Planning:

  • Develop and execute short and long-term strategies to drive innovation and operational efficiencies, partnering with Product and Engineering teams.
  • Establish success measurements and sustainability plans to track progress against strategic priorities.

Change Management and Stakeholder Engagement:

  • Lead organization-wide change management initiatives, fostering cross-team collaboration and stakeholder engagement.
  • Provide broad, multidisciplinary stakeholder management to ensure alignment with organizational goals and objectives.

Operational Oversight:

  • Define, develop, implement, and evaluate strategic plans and organizational goals to ensure operational excellence and continued viability.
  • Identify and implement new processes, emerging technologies, and systems to improve organizational effectiveness.

Team Leadership and Development:

  • Lead and manage call center operations, enrollment, reconciliation, premium billing, and other operational functions, ensuring high standards of customer service and efficiency.
  • Attract, recruit, train, develop, and coach a high-performance team, fostering a culture of accountability and continuous improvement.

Financial Management:

  • Achieve financial goals while maintaining quality and compliance standards, with oversight of the Operations budget.
  • Create insightful reports and effectively convey information to internal and external stakeholders, contributing to strategic and operational plans.


Qualifications:

  • Master’s Degree in Business Administration, Public Health, Public Administration, or related field preferred.
  • 5+ years of executive-level experience in a consumer-oriented business, with preference given to those with managed health care and government programs operations expertise.
  • Demonstrated capability in strategic thinking, planning, and analytical skills.
  • Strong understanding of systems and outsourcing industry, with experience leading operations in global locations.
  • Excellent interpersonal, communication, and presentation skills.
  • Ability to effectively engage with clients, regulators, and stakeholders.