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Customer Service Representative

1 month ago

Philadelphia, United States Local Firm Hiring! Full time

SUMMARY:

The Customer Service Representative / Account Coordinator is responsible for the accurate and professional exchange of information on daily business activities between customers and our clients. The Account Coordinator is a key interface with the customer and plays a pivotal role in the success of this relationship.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following. Other duties may be assigned:


  • Tracks and expedites all aspects of orders for assigned customers.

  • Completes required reports (e.g. – status reports, forms, etc.) for the customer.

  • Control and determine materials, time, and process of production runs based on Customer’s forecast.

  • Acts as the main liaison between the customer and production facilities.

  • Expedites the accurate flow of information within production facilities.

  • Interfaces with the customer via phone, email, etc. and will visit customers with sales reps as required.

  • Prepares internal reports as required.

  • Processes complaints and other documentation as required.

  • Responsible for coordinating daily shipments.

  • Processes invoices daily and credit notes as required.