Technical Support Specialist
3 weeks ago
Our client, a cloud computing platform, is looking to hire a Technical Support Technician to join their data center team in Sterling, VA.
***This is a 3 month contract to hire role***
What You’ll Do:
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
Skills:
- Associate's' Degree preferred
- 1-3 years of related experience
- Experience with computer hardware troubleshooting and repair
- Replacing parts, swapping out hardware
- Open to hobby building, like computers and cars etc.
- High school or equivalent diploma
Preferred:
- Experience in networking(will learn more)
- Experience working in a Data Center environment Understanding of network design, protocols and troubleshooting
- Understanding of storage devices
- Experience managing work and priorities through a ticketing system
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