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Technical Support Specialist

2 months ago

Sterling Virginia, United States JK Moving Services Full time
Job Summary

JK Moving Services is seeking a highly skilled Technical Support Specialist to provide computer support to end-users for computer hardware, software, and other technology equipment.

Key Responsibilities
  • Collaborate with network operations to diagnose and troubleshoot network outages, maintain network configuration for users and their components/cabling, maintain user accounts and reboots servers and routers.
  • Provide technical support for internal end-users on a variety of hardware and software problems including operating system support, application support, and system access problems.
  • Maintain Help Desk tracking system; inputs problem description in Help Desk tracking system and assist with maintenance.
  • Assist internal end-users with using software applications including, but not limited to, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Skype for Business, Microsoft Outlook and business-related applications on varied platforms and operating systems.
  • Maintain goodwill, cooperation and productive relationships for those end-users with technical issues.
Work Environment and Physical Requirements
  • Service call response includes enterprise-wide service in a dynamic, networked environment. Work pressure and interruptions occur on an ongoing basis.
  • Project completion must continue as well as daily tasks, so that all technical problems are resolved in a timely manner.
  • Must interact professionally with distraught or reactive individuals.
  • Ability to lift and work on equipment that may be in tight and poorly lighted spaces, such as under desks, in closets, or other confined areas.
  • Lifting and moving of computer components and peripherals weighing up to 40 pounds is sometimes required.
Qualifications
  • Associates degree or two years of college-level coursework or training in a computer-related discipline. Relevant experience may substitute for the degree requirement on a year for year basis.
  • Two years of relevant work experience.
  • Learn new software and effectively communicate verbally and in writing.
  • Multi-task and effectively use time management skills.
  • Configure systems with institutional policies and procedures.
  • Effectively prioritize work requests and work occasional long hours.
About JK Moving Services

JK Moving Services sets the standard for relocation and logistics excellence and is the largest independent mover across North America, serving a wide array of clients from military service members to homeowners to global corporations and everything in between.

Named among the Best Places to Work for 2023, our dedication to employee satisfaction is not just a badge – it's a way of life.

Our JK Community Farm initiative is just one example of how we give back to our community, fighting hunger by growing and harvesting crops and donating them to local food pantries.

But that's just the beginning From competitive perks to fun corporate events, JK cultivates an environment where your career thrives alongside our commitment to making a positive impact.

JK Benefits
  • World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
  • Recruitment and customer referral bonuses
  • Company-paid life insurance and accidental death benefits
  • Voluntary protection programs for employees and their families
  • Service recognition programs
  • Safety & performance bonuses
  • Tuition reimbursement and student loan repayment assistance
  • Discounted membership @ Gold's Gyms (corporate locations) nationwide
  • Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
  • Medical and Dependent Care Flexible Spending Accounts (FSAs)
  • Health Savings Account (HSA) with employer matching contribution