Current jobs related to Help Desk Technician - Philadelphia - DRUM Associates

  • Help Desk Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Insight Global Full time

    Job Title: Help Desk ManagerA leading law firm in Philadelphia requires a Help Desk Manager to fill a temporary position.The ideal candidate will oversee the planning, organization, and daily management of the help desk team's support and priorities.This role involves managing a team of 7 and collaborating closely with the VP of IT to ensure effective...

  • Help Desk Administrator

    2 weeks ago

    Philadelphia, Pennsylvania, United States Contour Data Solutions Full time

    Job SummaryWe are seeking a highly motivated and experienced Help Desk Administrator to join our team at Contour Data Solutions. As a Help Desk Administrator, you will be responsible for providing technical support to our clients and ensuring that their technical issues are resolved in a timely and efficient manner.Key Responsibilities:Provide technical...

  • Help Desk Specialist

    2 days ago

    Philadelphia, Pennsylvania, United States Insight Global Full time

    Job Summary: Insight Global is seeking a dedicated and approachable Help Desk Support professional to assist students and staff with technical issues.Main Responsibilities:Student Support: Provide in-person technical assistance to students addressing hardware and software issues promptly and effectively.General Troubleshooting: Diagnose and resolve issues...

  • Help Desk Support Specialist

    1 month ago

    Philadelphia, Pennsylvania, United States TEKsystems Full time

    Job Title: Help Desk AnalystTEKsystems is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and resolving software problems through discussions with clients and employees.Key Responsibilities:Respond to and diagnose software problems through discussions with...

  • Help Desk Specialist

    2 weeks ago

    philadelphia, United States Insight Global Full time

    Job Summary: We are seeking a dedicated and approachable Help Desk Support professional to join our team. The ideal candidate will have at least one year of experience in a similar role and will be responsible for providing technical support to students and staff.Key Responsibilities:Student Support: Provide in-person technical assistance to a high volume of...

  • Help Desk Specialist

    2 weeks ago

    philadelphia, United States Insight Global Full time

    Job Summary: We are seeking a dedicated and approachable Help Desk Support professional to join our team. The ideal candidate will have at least one year of experience in a similar role and will be responsible for providing technical support to students and staff.Key Responsibilities:Student Support: Provide in-person technical assistance to a high volume of...

  • Help Desk Specialist

    2 weeks ago

    Philadelphia, United States Insight Global Full time

    Job Summary: We are seeking a dedicated and approachable Help Desk Support professional to join our team. The ideal candidate will have at least one year of experience in a similar role and will be responsible for providing technical support to students and staff.Key Responsibilities:Student Support: Provide in-person technical assistance to a high volume of...

  • Help Desk Analyst

    2 months ago

    Philadelphia, United States TEKsystems Full time

    Job DescriptionJob DescriptionM-F 8-5 once a month one day on a weekendDuration6 months with potential conversion or extension DescriptionMicrosoft centric products and Azure/cloud readinessEveryone upgraded to O365User mailboxes to exchange onlineFully roll out Teams by end of yearPiloting W10 stillExperience and understanding of on-prem vs cloud provided...

  • Help Desk Support Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States TEKsystems Full time

    Job DescriptionTEKsystems is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support to clients and employees, troubleshooting software problems, and resolving issues in a timely and efficient manner.Key Responsibilities:Respond to and diagnose software problems through discussions...

  • Help Desk Support Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Help Desk Analyst to join our team at TEKsystems. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and resolving software problems in a timely and efficient manner.Key Responsibilities:Respond to and diagnose software problems through discussions with clients and...

  • Help Desk Support Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States TEKsystems Full time

    Job Title: Help Desk Level 1 SupportAt TEKsystems, we are seeking a highly skilled and motivated Help Desk Level 1 Support professional to join our team. As a Help Desk Level 1 Support, you will be responsible for providing exceptional customer service and technical support to our clients.Job Summary:The Help Desk Level 1 Support will be the first point of...

  • Help Desk Analyst

    2 months ago

    Philadelphia, United States TEKsystems Full time

    Job DescriptionJob DescriptionDirect Placement Opportunity, Require Credit Check, Inside City of Philadelphia. Reliable Transportation Required. Drug & Background Check Screening. No Covid Vaccination Required. Hours are Monday to Friday. Shifts range from a starting time of 7:00AM and 10:30AM.Job DescriptionThe Service Desk Analyst will, under general...

  • Help Desk Analyst

    2 months ago

    Philadelphia, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration1 Month(s) ProjectFully REMOTE BUT candidates must sit in NJ , PA , or DE.Additional Skills & Qualifications- This position is 100% remote , but Director wants candidates to sit in NJ , PA , or DE.- The candidate will be using their own device (need Windows 10) or if they don\'t have a device we will provide- 7am...

  • Help Desk Analyst II

    4 weeks ago

    Philadelphia, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Help Desk Analyst II based in Philadelphia, Pennsylvania. This role operates within the industry, focusing on Android Development, Cisco Technologies, Citrix Technologies, Database, and EO/IR systems. As a Help Desk Analyst II, you will be a crucial member of our...

  • Help Desk Agent

    3 weeks ago

    Philadelphia, Pennsylvania, United States InspiriTec, Inc. Full time

    Job Title: Tier 1 HelpDesk CWIS Call CenterInspiriTec, Inc. is seeking a highly skilled and motivated Tier 1 HelpDesk CWIS Call Center professional to join our team. As a key member of our Service Desk team, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and ensuring a high level of customer...

  • Help Desk Analyst II

    4 weeks ago

    Philadelphia, United States Robert Half Full time

    Description We are offering a short term contract employment opportunity for a Help Desk Analyst II based in Philadelphia, Pennsylvania. This role operates within the industry, focusing on Android Development, Cisco Technologies, Citrix Technologies, Database, and EO/IR systems. As a Help Desk Analyst II, you will be a crucial member of our team, providing...

  • Help Desk Level 1 Support

    2 months ago

    Philadelphia, United States TEKsystems Full time

    Job DescriptionJob Description Full Time Employment SalaryTop Three Skills: 1) 1-2 years of related IT Service Desk\Help Desk experience2) Highly proficient with Microsoft Office Suite to include Excel, Word, and PowerPoint and Microsoft Outlook3) Ticketing system experience/using a remote access tool when troubleshooting users machines Job Description:The...

  • Help Desk Analyst II

    2 weeks ago

    Philadelphia, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Help Desk Analyst II in the Customer Services industry, based in Philadelphia, Pennsylvania. The ideal candidate will be responsible for resolving issues in a timely manner, managing various aspects of our customer service operations, and maintaining an organized...

  • Support Desk Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States Cozen O'Connor P.C. Full time

    Support Desk Technician Job DescriptionCozen O'Connor P.C. is seeking a highly skilled Support Desk Technician to join our team in Philadelphia.Job Duties and Responsibilities:Provide technical support to Firm network users with computer and telephone-related issues.Log and track calls in the help desk ticketing system to identify issue trends.Evaluate...

  • Helpdesk Technician

    3 months ago

    Philadelphia, United States ASM Global Full time

    SUMMARY Under the direct supervision of the Director of IT, The Helpdesk Technician is responsible for providing support to the operation, integrity, and security of the company’s end-user devices and systems. ESSENTIAL DUTIES AND RESPONSIBILITIES · Provide Help Desk Support for Microsoft Windows, Office 365, and a variety of other...

Help Desk Technician

4 months ago

Philadelphia, United States DRUM Associates Full time

As a Help Desk Technician for a financial institution in Philadelphia, you will be responsible for resolving corporate employees’ and clients technological issues in a timely manner. This team supports all end user devices, including PC’s, laptops, tablets, phones, etc. You will be expected to work as a team, creating and maintaining technical documentation while providing outstanding service to corporate employees.


Role Overview:

  • Hybrid work schedule (2 days in office)
  • Base Salary + Overtime Pay Possible
  • Health, Vision, Dental
  • 401K with match
  • Paid time off
  • ​​​​​​​Paid holidays


Role Responsibilities:

  • Work with employees to research, diagnose, and resolve technical problems with products and services
  • Resolve all issues in respectable timeframe or escalate for further investigation
  • Install, configure, test and maintain hardware and software
  • Train and guide internal employees on the use of technical products and software
  • Document all incoming tickets, including steps and actions taken to fix issues
  • Educate yourself on new and emerging technologies to support the organizations rapidly changing technical environment
  • Manage day to day support services with strategic projects and initiatives


Experience Needed:

  • 2+ years of related IT Help Desk and Customer Service experience
  • Proficiency with ServiceNow, Microsoft Suite to include Excel, Word, and PowerPoint and Microsoft Outlook and Access
  • Experience supporting internal, external, and remote end users
  • Ability to field high call volume
  • Experience communicating with all levels of employees
  • Excellent interpersonal, verbal and written communication skills
  • Ability to work in a fast paced environment
  • Positive and customer focused attitude
  • Experience being a team player