Help Desk Specialist

1 month ago


philadelphia, United States Insight Global Full time

Job Summary: We are seeking a dedicated and approachable Help Desk Support professional to join our team. The ideal candidate will have at least one year of experience in a similar role and will be responsible for providing technical support to students and staff.


Key Responsibilities:

  • Student Support: Provide in-person technical assistance to a high volume of students, addressing their hardware and software issues promptly and effectively.
  • General Troubleshooting: Diagnose and resolve issues related to computers, printers, scanners, and other peripherals. This includes handling password resets and other common technical problems.
  • Equipment Management: Occasionally transport and set up equipment such as printers from storage areas to various locations as needed.
  • New Staff Setup: Assist in the onboarding process for new staff members by setting up their office equipment and ensuring their workstations are fully operational.
  • Windows Environment: Maintain and troubleshoot systems within a Windows operating environment.


Qualifications:

  • Minimum of 1 year of experience in a help desk or technical support role.
  • Proficiency in troubleshooting hardware and software issues.
  • Familiarity with Windows operating systems.


Compensation: $23/hr to $26/hr. Exact compensation may vary based on several factors, including skills, experience, and education.


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