Support Desk Specialist

4 weeks ago


Philadelphia, Pennsylvania, United States Cozen O'Connor P.C. Full time
Support Desk Technician Job Description

Cozen O'Connor P.C. is seeking a highly skilled Support Desk Technician to join our team in Philadelphia.

Job Duties and Responsibilities:
  • Provide technical support to Firm network users with computer and telephone-related issues.
  • Log and track calls in the help desk ticketing system to identify issue trends.
  • Evaluate and escalate critical computer issues to the appropriate IS Tech groups to minimize negative impact on users' work production.
  • Set up and support users for teleconferences and meeting presentations in offices and conference rooms.
  • Provide weekend and after-hours support when necessary.
  • Assist with the installation of desktop PCs and telephones.
Qualifications and Requirements:
  • Effective interpersonal and relationship-building skills.
  • Strong written and verbal communication skills.
  • Advanced technical knowledge of PC and desktop hardware, including Windows 10/11 and Office 2016/365.
  • Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Technical knowledge of PC hardware with hands-on troubleshooting experience.
  • Ability to read and understand technical manuals and procedural documentation.
  • Law firm experience is a plus.
  • College Degree or equivalent experience required.
  • Certifications are a plus (Windows 10, Windows 11, Office 2016/Office 365 preferred).

Cozen O'Connor P.C. is an Equal Opportunity Employer, including disabled and veterans. We actively welcome applicants who have previously left the workforce and are looking to return to their careers. Gaps in experience are not penalized. We are committed to employing a diverse complement of attorneys and staff, and to fostering greater inclusion in the legal profession.



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