Help Desk Specialist
4 weeks ago
Job Summary: Insight Global is seeking a dedicated and approachable Help Desk Support professional to assist students and staff with technical issues.
Main Responsibilities:
- Student Support: Provide in-person technical assistance to students addressing hardware and software issues promptly and effectively.
- General Troubleshooting: Diagnose and resolve issues related to computers, printers, scanners, and other peripherals, including password resets and common technical problems.
- Equipment Management: Occasionally transport and set up equipment such as printers from storage areas to various locations as needed.
- New Staff Setup: Assist in the onboarding process for new staff members by setting up their office equipment and ensuring their workstations are fully operational.
- Windows Environment: Maintain and troubleshoot systems within a Windows operating environment.
Qualifications:
- Minimum of 1 year of experience in a help desk or technical support role.
- Proficiency in troubleshooting hardware and software issues.
- Familiarity with Windows operating systems.
Compensation: $23/hr to $26/hr. Exact compensation may vary based on skills, experience, and education.
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