Help Desk Level 1 Support

2 months ago


Philadelphia, United States TEKsystems Full time
Job DescriptionJob Description

 

Full Time Employment

Salary

Top Three Skills:

 

1) 1-2 years of related IT Service Desk\Help Desk experience
2) Highly proficient with Microsoft Office Suite to include Excel, Word, and PowerPoint and Microsoft Outlook
3) Ticketing system experience/using a remote access tool when troubleshooting users machines

Job Description:

The Service Desk Analyst will, under general direction, respond to and diagnose software problems through discussions with clients and employees. The individual selected for this role will be involved in system problem recognition, research, and resolution. This person will also be responsible for resolving less complex problems immediately while assigning more complex problems to senior level support.

ESSENTIAL QUALIFICATIONS:

• Familiarity with financial services industry is a plus.
• Strong listening and problem solving skills are critical.
• Ability to effectively communicate with all levels of employees.
• Good organizational skills.
• Proven skill in managing multiple tasks and in establishing priorities.
• Detail oriented.
• Strong interpersonal and customer service skills.
• Strong time management skills
• Works effectively in a team environment.
• Ability to work under pressure and meet deadlines.
• High ethical standards and maintains confidentiality.
• Able to work between the hours of 7 AM and 7 PM Monday through Friday; Candidate must be flexible when a staggered work schedule is needed.
• Ability to work overtime including evenings and weekends as needed.

Preferred education:
• Bachelors Degree

Interview Information:

Phone screen to an in person interview

Non-Technical Skills:

• Does this company contribute to a 401K? Match? How much % 50% of the first 6% contributed by an employee on a per paycheck basis and the maximum match amount will become $4,000 annually
• How many paid holidays + PTO (vacation + sick days etc.) 17 paid PTO days, All major holidays paid
• Full-time hourly position 37.5 hours/week
• Medical benefits starts on the 1st of each month following the month after start, meaning if you were to start today you would be covered on March 1st.

Why is position open?:

A full time employee recently found a new opportunity – they want to build their team with someone that can grow with the company who is energized, driven and excited to have a career in technology.



  • Philadelphia, United States Medical Guardian Full time

    Help Desk Support Engineer is a key role for the company. We are looking for a candidate who will be given a wide degree of creativity and latitude. He/she will be sharing responsibility for the day-to-day Help Desk support of over 500 employees which includes the following elements:  Level 1 help desk support   Managing and troubleshooting passwords and...

  • Help Desk Analyst

    2 months ago


    Philadelphia, United States TEKsystems Full time

    Job DescriptionJob DescriptionM-F 8-5 once a month one day on a weekendDuration6 months with potential conversion or extension DescriptionMicrosoft centric products and Azure/cloud readinessEveryone upgraded to O365User mailboxes to exchange onlineFully roll out Teams by end of yearPiloting W10 stillExperience and understanding of on-prem vs cloud provided...

  • Help Desk Analyst

    2 months ago


    Philadelphia, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration1 Month(s) ProjectFully REMOTE BUT candidates must sit in NJ , PA , or DE.Additional Skills & Qualifications- This position is 100% remote , but Director wants candidates to sit in NJ , PA , or DE.- The candidate will be using their own device (need Windows 10) or if they don\'t have a device we will provide- 7am...

  • Help Desk Analyst

    2 months ago


    Philadelphia, United States TEKsystems Full time

    Job DescriptionJob DescriptionDirect Placement Opportunity, Require Credit Check, Inside City of Philadelphia. Reliable Transportation Required. Drug & Background Check Screening. No Covid Vaccination Required. Hours are Monday to Friday. Shifts range from a starting time of 7:00AM and 10:30AM.Job DescriptionThe Service Desk Analyst will, under general...

  • Help Desk Specialist

    4 weeks ago


    Philadelphia, Pennsylvania, United States Insight Global Full time

    Job Summary: Insight Global is seeking a dedicated and approachable Help Desk Support professional to assist students and staff with technical issues.Main Responsibilities:Student Support: Provide in-person technical assistance to students addressing hardware and software issues promptly and effectively.General Troubleshooting: Diagnose and resolve issues...

  • Help Desk Specialist

    1 month ago


    philadelphia, United States Insight Global Full time

    Job Summary: We are seeking a dedicated and approachable Help Desk Support professional to join our team. The ideal candidate will have at least one year of experience in a similar role and will be responsible for providing technical support to students and staff.Key Responsibilities:Student Support: Provide in-person technical assistance to a high volume of...

  • Help Desk Specialist

    1 month ago


    Philadelphia, United States Insight Global Full time

    Job Summary: We are seeking a dedicated and approachable Help Desk Support professional to join our team. The ideal candidate will have at least one year of experience in a similar role and will be responsible for providing technical support to students and staff.Key Responsibilities:Student Support: Provide in-person technical assistance to a high volume of...

  • Help Desk Specialist

    1 month ago


    philadelphia, United States Insight Global Full time

    Job Summary: We are seeking a dedicated and approachable Help Desk Support professional to join our team. The ideal candidate will have at least one year of experience in a similar role and will be responsible for providing technical support to students and staff.Key Responsibilities:Student Support: Provide in-person technical assistance to a high volume of...


  • Philadelphia, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Help Desk Analyst II to join our team in the customer services industry, located in PHILADELPHIA, Pennsylvania, 19107-3426, United States. In this role, you will be tasked with providing technological support, troubleshooting hardware and software issues, and managing various IT systems. This opportunity offers...


  • Philadelphia, United States Cozen O'Connor P.C. Full time

    Cozen O’Connor is hiring a Support Desk Technician to join our team. This is a hybrid position based in our Philadelphia office. Job Duties and Responsibilities: Provide 1st and 2nd level technical telephone and desk-side support to assist all Firm network users with computer and telephone-related issues Log and track calls in the help desk ticketing...

  • Help Desk Analyst II

    1 month ago


    Philadelphia, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Help Desk Analyst II in the Customer Services industry, based in Philadelphia, Pennsylvania. The ideal candidate will be responsible for resolving issues in a timely manner, managing various aspects of our customer service operations, and maintaining an organized...

  • Front Desk Associate

    3 weeks ago


    Philadelphia, United States Miracle-Ear Inc Full time

    We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate. As a Front Desk Associate, you are the customer's first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that...


  • Philadelphia, United States Jobot Full time

    Temporary Contract / Great Health BenefitsThis Jobot Consulting Job is hosted by: Billy MewtonAre you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $24 - $27 per hourA bit about us:The Front Desk Coordinator will serve as the first point of contact for all visitors and employees, providing excellent customer service...


  • Philadelphia, United States Jobot Full time

    Temporary Contract / Great Health BenefitsThis Jobot Consulting Job is hosted by: Billy MewtonAre you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $24 - $27 per hourA bit about us:The Front Desk Coordinator will serve as the first point of contact for all visitors and employees, providing excellent customer service...


  • Philadelphia, United States Jobot Full time

    Temporary Contract / Great Health BenefitsThis Jobot Consulting Job is hosted by: Billy MewtonAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $24 - $27 per hourA bit about us:The Front Desk Coordinator will serve as the first point of contact for all visitors and employees, providing excellent customer...


  • Philadelphia, United States Jobot Full time

    Job DescriptionJob DescriptionTemporary Contract / Great Health BenefitsThis Jobot Consulting Job is hosted by: Billy MewtonAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $24 - $27 per hourA bit about us:The Front Desk Coordinator will serve as the first point of contact for all visitors and employees,...


  • Philadelphia, United States AbaCares Services Full time

    Company: AbaCares Services Job Type: Full-time Application Deadline: 09/30/2024 Are you passionate about helping others and providing exceptional customer service? Join our team at AbaCares Services as a Home Care Front Desk Receptionist! AbaCares Services is a leading home care agency dedicated to providing compassionate and professional care to our...


  • Philadelphia, United States Imperva Full time

    Cyber Security is a big deal. It’s in the news, growing rapidly, a critical tool for every company, and our specialty.   Imperva is a public company (NASDAQ) and cybersecurity leader that delivers best-in-class solutions to protect data and applications on-premises, in the cloud, and across hybrid environments. Our customers include leading...

  • Front Desk Ambassador

    4 weeks ago


    Philadelphia, Pennsylvania, United States Hilton Philadelphia at Penn's Landing Full time

    About Us: At Hilton Philadelphia at Penn's Landing, we are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships....


  • philadelphia, United States Medasource Full time

    Solution Center AnalystLocation: Two onsite days- 6th floor: Solution Center 833 Chesnut Street, 6th Floor, 3 remote daysEngagement: 3 Month Contract- rollingAs a Solution Center Analyst, you will be responsible for providing Level 1 help desk support across the organization. This position requires working knowledge of the help desk environment and involving...