Helpdesk Technician

1 month ago

Philadelphia, United States ASM Global Full time

SUMMARY

Under the direct supervision of the Director of IT, The Helpdesk Technician is responsible for providing support to the operation, integrity, and security of the company’s end-user devices and systems.


ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide Help Desk Support for Microsoft Windows, Office 365, and a variety of other desktop programs.

· Support, install, configure, and troubleshoot Windows Print Server and Printers.

· Support, install, configure, and troubleshoot desktop and laptop computers and associated peripherals.

· Support, install, configure, and troubleshoot IP Phones and Fax machines.

· Support, configure, and troubleshoot Windows Server and other systems to install software to end users.

· Support, configure, and troubleshoot end-user mobile devices.

· Provide assistance on Windows Server Management; including AD and Group Policies

· Provide assistance in managing data retention.

· Document configuration of IT resources and Help Desk procedures.

· Work extended and/or irregular hours including nights, holidays, and weekends, as needed.

· Maintain an attitude of “do whatever it takes”.

· Performs other job-related duties as assigned.




SUPERVISORY RESPONSIBILITIES

None

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